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IAOP Global Outsourcing 100®
For the eighth consecutive year, TELUS Digital has been named on The Global Outsourcing 100® list. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
Read more2024
Everest Group Customer Experience Management (CXM) Americas PEAK Matrix®
The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS Digital was rated a 'Leader' in the Americas for the sixth consecutive year in the annual industry assessment.
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ATD Excellence in Practice Award
TELUS Digital has been named an ATD Excellence in Practice Award winner in the Performance Consulting/Performance Improvement category. This award recognizes our gamification framework, which empowers subject matter experts to create meaningful and engaging content for front-line team members. The Excellence in Practice Awards celebrate practices that have demonstrated clear and measurable results in achieving organizational goals. They recognize initiatives that meet demonstrated needs, incorporate appropriate design values and align with other performance improvement efforts.
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Colorado CIO ORBIE Awards - Michael Ringman
Michael Ringman, Chief Information Officer for TELUS Digital, was named the Global Winner of the 2024 ORBIE Awards, presented by ColoradoCIO. This award program honors CIOs who have demonstrated the best of the best in technology leadership, innovation and collaboration within the business community.
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Everest Group BPS Top 50™
TELUS Digital was recognized as one of the BPS Top 10 service providers by percentage growth in the 2024 Everest Group BPS Top 50™, a global listing of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues (excluding public-sector services) and year-on-year growth.
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AI Breakthrough Award
For the fourth consecutive year, TELUS Digital has been named the winner in the Best Informational Bot Solution category for our intelligent bot platform. The AI Breakthrough Awards recognize trailblazing companies, technologies and products in the field of artificial intelligence around the world. Our intelligent bot platform's ability to enable consistent and seamless customer interactions across multiple support channels, and its other advanced capabilities were some of the key factors leading to this recognition.
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Forrester’s Innovation Consulting Services Landscape for Q1 2024
WillowTree, a TELUS Digital Company, was recognized as a notable provider in Forrester’s Innovation Consulting Services Landscape for Q1 2024, alongside 26 other organizations. Our GenAI Jumpstart Accelerator as part of our larger Fuel iX Solution, was recognized for enabling scalable AI deployments that utilize a human-centered, systematic approach to assess and prioritize AI-specific risks, and for converting these into user and technical requirements that influence product roadmaps and architectures.
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Trailblazing Techquity Innovation Award
The mobile app Vocable, developed by WillowTree, a TELUS Digital Company, won the Trailblazing Techquity Innovation award from HLTH for the team’s ground breaking healthcare initiative. Vocable is designed to aid nonverbal, paralyzed and disabled individuals — such as those with MS, stroke, ALS or spinal cord injuries — to communicate using head movements while also further integrating voice technology and AI, via ChatGPT, to enhance conversion flow. With the goal of keeping the product accessible to all, WillowTree has ensured that Vocable remains free, a significant contrast to the high costs of traditional Augmentative and Alternative Communications devices.
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The Webby Awards
The MyAccess mobile app that WillowTree, a TELUS Digital Company, developed in partnership with McGraw Hill, was recognized as a 2024 Webby Honoree in the Education, Science, and Reference category.
The Webby Awards
A mobile app that WillowTree, a TELUS Digital Company, developed in partnership with Brightline Trains, was recognized as a 2024 Webby Honoree in two categories — best mobile app in travel, and best enterprise website in the Travel & Leisure category.
IAOP Global Outsourcing 100®
For the eighth consecutive year, TELUS Digital has been named on The Global Outsourcing 100® list. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Excellence In Customer Service Award
TELUS Digital has been named a 2024 Excellence in Customer Service Award winner in the Organization of the Year category by Business Intelligence Group. This award recognizes those who are transforming the customer experience in today's online-driven economy.
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Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
The Everest Group PEAK Matrix® is a proprietary framework for assessment of market impact and vision and capability. TELUS Digital was rated a Leader in the inaugural assessment.
Read more2023
Five9 Global Partner of the Year
TELUS Digital has been recognized as Five9’s Canadian and Global Partner of the Year for 2023. Our deep expertise and implementation capabilities, as well as our decades of experience providing award winning CX solutions for global partners, were some of the key factors leading to this recognition.
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Best in Biz: Legal Executive of the Year - Michel Belec
Michel Belec, senior vice president, chief legal officer and corporate secretary of TELUS Digital, was recognized in the Legal Executive of the Year category by Best in Biz Awards North America. Best in Biz Awards is the only independent global business awards program judged by prominent editors and reporters from top tier publications from around the world.
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Best in Biz: Corporate Social Responsibility Program of the Year - TELUS Days of Giving
TELUS Digital was recognized in the CSR Program of the Year category as part of the 2023 Best in Biz Awards. This accolade recognizes our efforts to give where we live as part of our TELUS Days of Giving program.
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IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
TELUS Digital has been named a "Leader" in the IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment. This global assessment evaluates vendors offering data labeling software technologies and capabilities, including TELUS Digital’s proprietary Ground Truth Studio (GT Studio) platform.
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CLO Learning in Practice Awards
TELUS Digital’s leadership program to support development and growth was recognized in the 2023 CLO Learning in Practice Awards in the Excellence in Blended Learning category. The awards acknowledge learning leaders who exemplify excellence in crafting and implementing employee development programs and exhibit a unique blend of qualities, including leadership, visionary thinking, business acumen and a strategic alignment that consistently delivers outstanding results.
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Stevie® Awards for Great Employers - Solution, Implementation & Training Program or Media
TELUS Digital's industry-leading learning and training programs were the recipient of three Gold Stevie® Awards For Great Employers. We were recognized in the following categories: Leadership Training, for our program that supports development and growth; Technical Training, for our program that builds digital co-workers for the digitized world; and Skills Training, for our efficient solution that improves targeted skills.
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Stevie® Awards for Great Employers - Achievement in Workplace Health & Wellbeing
TELUS Digital was recognized in the Achievement in Workplace Health & Wellbeing category at the eighth annual Stevie® Awards for Great Employers. Our inspiring workspaces, comprehensive wellness initiatives, onsite health clinics and global giving efforts were some of the key factors leading to this recognition.
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Everest Group Customer Experience Management (CXM) Americas PEAK Matrix®
The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS Digital was rated a 'Leader' in the Americas for the fifth consecutive year in the annual industry assessment.
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NelsonHall Content Transformation Services 2023 NEAT Assessment
TELUS Digital was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services and its subcategories for cost optimization and revenue generation.
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Constellation ShortList™ Customer Experience (CX) Operations Services: Global
TELUS Digital was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global. The technology vendors and service providers included in this program deliver critical digital transformation initiative requirements for early adopter and fast follower organizations.
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Fast Company Best Workplaces for Innovators
TELUS Digital was named a finalist in the International category of 2023's Best Workplaces for Innovators by Fast Company. The program, which includes a number of the world's most innovative and successful brands, recognizes company cultures that empower employees at all levels to improve processes, create new products or invent new ways of doing business.
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Nexus Illuminate Awards 2023 - Nearshore Company of the Year
TELUS Digital was named the 2023 Nearshore Company of the Year by the Nexus Illuminate Awards. Presented by Nearshore Americas, these awards celebrate individuals and companies that demonstrate outstanding leadership and vision in the nearshore services industry.
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Achievers 50 Most Engaged Workplaces® - Elite 8
TELUS Digital was named the Elite 8 winner of the 2023 Achievers 50 Most Engaged Workplaces® Award in the category of Purpose & Leadership. The coveted Elite 8 recognition is given to the companies that most exemplify one of Achievers' Eight Elements of Employee Engagement™ used to evaluate the most engaged workplaces.
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The Webby Awards
A mobile app that WillowTree, a TELUS Digital Company, developed in partnership with Meals on Wheels of Charlottesville/Albemarle won a Webby Award for Best Public Service and Activism in the General Apps category.
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Report on Business Best Executive Awards - Vanessa Kanu
Vanessa Kanu, chief financial officer for TELUS Digital, was named a winner in the 2023 Report on Business magazine Best Executive Awards. Celebrating excellence among non-CEO leaders, this annual program from The Globe and Mail recognizes the best of Canadian leadership in five functional areas, including finance.
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Mogul Top People Leaders and CHROs - Marilyn Tyfting
Marilyn Tyfting, chief corporate officer for TELUS Digital, was named one of Mogul's Top People Leaders and CHROs for 2023. The award recognizes leaders who are making a difference and championing diversity, equity, inclusion, and belonging in their workplace.
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Achievers 50 Most Engaged Workplaces®
TELUS Digital was named a winner of the 2023 Achievers 50 Most Engaged Workplaces® Award — our fifth consecutive time making the list. This prestigious award recognizes top employers who display leadership and innovation in engaging their employees based on the eight elements of employee engagement.
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IAOP Global Outsourcing 100
For the seventh consecutive year, TELUS Digital has been named on the Global Outsourcing 100 list. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Excellence in Customer Service Award
TELUS Digital has been named a 2023 Excellence in Customer Service Award winner in the Organization of the Year category by Business Intelligence Group. This award recognizes those who are improving how consumers connect with companies.
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AI Breakthrough Award
For the third consecutive year, TELUS Digital has been named the winner in the Best Informational Bot Solution category for our intelligent bot platform. The AI Breakthrough Awards recognize trailblazing companies, technologies, products and services in the field of artificial intelligence around the world.
Read more2022
Mogul Top 100 DEIB Leaders - Marilyn Tyfting
Marilyn Tyfting, chief corporate officer for TELUS Digital, was named one of Mogul's Top 100 DEIB Leaders for 2022. The award recognizes leaders who enhance diversity, equity, inclusion, and belonging in the workplace.
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Everest Group Customer Experience Management (CXM) Americas PEAK Matrix®
The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS Digital was rated a 'Leader' in the Americas for the fourth consecutive year in the annual industry assessment.
Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix®
The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision and strategy, market success and overall capability of service providers. TELUS Digital was rated a 'Major Contender' and 'Star Performer' in Europe, Middle East, and Africa (EMEA) in the annual industry assessment.
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Executive of the Year (Large Companies) - Jeff Puritt
Jeff Puritt, President and CEO of TELUS Digital, was named the Executive of the Year in the Large Companies category by Best in Biz Awards International. Best in Biz Awards International is the only independent global business awards program judged by prominent editors and reporters from top-tier publications from around the world.
Everest Group BPS (Business Process Services) Top 50
The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues and year-on-year growth. TELUS Digital was recognized as #7 on the list.
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Forbes Best Employers for Diversity
TELUS Digital has been named on the Forbes list of Best Employers for Diversity in 2022. The evaluation was based on four different criteria: direct recommendations, indirect recommendations, diversity among top executives/board and diversity engagement indicators. Over 60,000 U.S. employees were surveyed in companies with a minimum of 1,000 employees.
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Everest Group Trust and Safety, Content Moderation PEAK Matrix®
TELUS Digital was named a Star Performer on the 2022 Everest Group Trust and Safety, Content Moderation PEAK Matrix, demonstrating the most improvement over time across market impact, vision and capability metrics. Everest Group highlighted our improvement in market adoption and market share, as well as our ability to scale, our enhanced language capabilities and provision of localized services.
NelsonHall CX Transformation NEAT
TELUS Digital was ranked a Leader in the NelsonHall CX Transformation NEAT Assessment in the overall; revenue generation capability; CX improvement capability; and cost optimization capability categories.
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IAOP Global Outsourcing 100
For the sixth consecutive year, TELUS Digital has been named on the Global Outsourcing 100 list. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Excellence in Customer Service Award
TELUS Digital has been named a 2022 Excellence in Customer Service Award winner in the Organization of the Year category by Business Intelligence Group. This award recognizes the superior performances of those who are helping companies better communicate with their customers to provide a differentiated level of customer service.
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Top 100 Workplaces for Diverse Representation
TELUS Digital has been named a winner of Mogul’s Top 100 Companies for Diverse Representation in 2022 award. This award recognizes companies that are leading the way in implementing practices, investing in resources and tools to hire diverse talent and placing diverse leaders across their organization.
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Frontline Customer Service Team of the Year
The green tech scale-up, refurbed, along with their digital CX partner, TELUS Digital, have been recognized at the 2022 Stevie Awards for Sales and Customer Service in the “Frontline Customer Service Team of the Year” category. Since 2020, TELUS Digital has supported refurb in its growth and expansion through the delivery of an exceptional customer experience.
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AI Breakthrough Award
TELUS Digital won Best Informational Bot Solution as part of the AI Breakthrough Awards for our intelligent bot platform for the second year consecutively. These awards recognize the best companies, technologies, products and services in the field of artificial intelligence.
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The Verint Engage 2022 Integration Challenge
TELUS Digital was named the winner in the Infrastructure category of Verint’s Engage 2022 Integration Challenge for integrating Verint's GCP based solution with TELUS Digital's Contact Center as a Service (CCaaS) platform known as CC360. Unifying the two customer engagement platforms enables CC360's call center application suite and Verint's customer engagement capabilities to provide a powerful combination of CX tools.
Read more2021
IDC MarketScape: Worldwide Digital Customer Care Services 2021-2022
TELUS Digital has been named a “Leader” by global research firm IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The IDC study presents a worldwide vendor assessment of digital customer care services firms looking specifically at how they are transforming service delivery with AI, automation, cloud transformation and migration initiatives, omnichannel and self-service.
HFS Top 10: Digital Contact Center Services—The Best of the Best Service Providers
TELUS Digital was ranked #3 overall in the 2021 HFS Top 10: Digital Contact Center Services—The Best of the Best Service Providers report. TELUS Digital also claimed the top spot in both growth, and strategy and vision categories.
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Constellation ShortList™ for Customer Experience (CX) Operations Services: Global
TELUS Digital was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2021. The technology vendors and service providers included in this program deliver critical digital transformation initiative requirements for early adopter and fast follower organizations.
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ICMI Global Contact Center Awards
TELUS Digital was named the 2021 winner in both the Best Digital Customer Experience and Best New Technology Solution categories. These awards recognize leading companies and teams that are making significant impacts on the customer management industry.
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Achievers 50 Most Engaged Workplaces®
TELUS Digital was named a winner of the 2021 Achievers 50 Most Engaged Workplaces® Award. This prestigious award recognizes top employers who display leadership and innovation in engaging their employees based on the eight elements of employee engagement.
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Fast Company Best Workplaces for Innovators
TELUS Digital was named on the Best Workplaces for Innovators International list for 2021 by Fast Company. This prestigious ranking recognizes the top companies globally that are successfully fostering cultures of innovation and empowering employees at all levels to improve processes, create new products, or invent new ways of doing business.
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Top 100 Workplaces With The Best D&I Initiatives
TELUS Digital is one of Mogul's Top 100 Workplaces With The Best D&I Initiatives for 2021, a list that celebrates the efforts of companies that have implemented practices, invested in resources and developed strategies to create a more inclusive and diverse workplace. Companies were determined through weighted scoring, taking into account the efforts put forward and embraced by the entire business to make a positive impact.
Read moreAI Breakthrough Awards
TELUS Digital won Best Informational Bot Solution as part of the AI Breakthrough Awards for our Agent Assist Chatbot. These awards recognize the best companies, technologies, products and services in the field of artificial intelligence.
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2021 Excellence in Customer Service Award
TELUS Digital has been named a 2021 Excellence in Customer Service Award winner in the Technology of the Year category in recognition of our Work Anywhere / Work From Home solution by Business Intelligence Group. This award recognizes brands, executives and products that are helping companies better communicate with their customers to provide a differentiated level of customer service.
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Stevie Awards for Great Employers - Most Innovative WFH Plan
TELUS Digital was named a winner in the 2021 Stevie Awards for Great Employers for its innovative work-from-home plan in the COVID-19 response category. This award recognizes the world’s best employers and the HR professionals, teams, achievements and HR-related products and suppliers who help to create and drive great places to work. More than 950 global nominations were submitted across the various categories.
HR Leadership & Management Awards - Best Health and Wellbeing Strategy
The Best Health and Wellbeing Strategy is awarded to the organisation whose strategy for health and wellbeing in the workplace not only works but also creates a clear and measurable return on investments made in this area.
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IAOP Global Outsourcing 100
For the fifth consecutive year, TELUS Digital has been named on the Global Outsourcing 100 list for 2021. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix®
The Everest Group EMEA PEAK Matrix® is a proprietary framework for assessing the vision and strategy, market success and overall capability of service providers. TELUS Digital was rated a Major Contender in Europe, Middle East, and Africa (EMEA) for providing CXM services with a focus on fast growth technology, media & entertainment, and travel & hospitality industries.
NelsonHall Social Media CX Services NEAT
TELUS Digital was ranked a Leader in the NelsonHall Social Media CX Services NEAT vendor assessment for: content moderation and trust and safety; online reputation management; and customer care and sales.
Read moreEverest Group BPS (Business Process Services) Top 50
The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues and year-on-year growth. TELUS Digital was recognized as #9 on the list.
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Everest Group Customer Experience Management (CXM) PEAK Matrix®
TELUS Digital was named a Leader for the third consecutive year in the Everest Group Customer Experience Management (CXM) PEAK Matrix® Assessment in 2021.
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Best Ottawa Business Awards CFO of the Year - Vanessa Kanu
Vanessa Kanu, chief financial officer for TELUS Digital, has been named the 2021 CFO of the Year by the Ottawa Board of Trade and Ottawa Business Journal at the Best Ottawa Business Awards. The annual awards recognize local businesses and leaders in Canada’s national capital region who demonstrate strong leadership, remarkable innovation and an unwavering commitment to community and social issues.
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Constellation BT150 - Michael Ringman, CIO
Constellation's Business Transformation 150 (BT150) is an elite list that recognizes the top global executives leading business transformation efforts in their organizations. Nominations from peers, technology vendors, industry influencers, and analysts power this listing. Congrats to our very own, Michael Ringman, CIO, TELUS Digital!
Read more2020
Stevie International Business Awards - Customer Service
TELUS Digital was named a 2020 winner in the Customer Service Team of the Year category for the service excellence of its Sarajevo, Bosnia and Herzegovina teams.
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Stevie Awards for Great Employers - Most Innovative Use of HR Tech
TELUS Digital was named a 2020 Stevie Winner for Great Employers for its innovative use of HR-related technology and programs to keep employees productive, trained, informed and safe during the COVID-19 pandemic. This award recognizes the world's best companies to work for in a wide variety of categories for HR achievement.
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Everest Group Customer Experience Management (CXM) PEAK Matrix®
The Everest Group PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS Digital was rated a Leader and Star Performer for the second consecutive year in the annual industry assessment.
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Digital Transformation Award
TELUS, with support from TELUS Digital, has won the 2020 Digital Transformation Award under the AI-fueled Digital Transformation category from IT World Canada (ITWC). The award was presented to TELUS in recognition of its industry-leading innovation for conversational AI (chatbots) and robotic process automation (RPA) solutions.
Stevie Awards For Sales & Customer Service
TELUS Digital received Silver in the Business Intelligence Solution category for Customer Journey Analytics and Silver in the Contact Center or Customer Service Outsourcing Provider of the Year category at the 2020 Stevie Awards for Sales & Customer Service.
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IAOP – Global Outsourcing 100
For the fourth consecutive year, TELUS Digital has been named on the Global Outsourcing 100 list in the Leader category with an All-Star ranking for 2020. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Constellation ShortList for Customer Experience (CX) Operations Services: Global
TELUS Digital was named to the Constellation ShortList™ for Customer Experience (CX) Operations Services: Global in Q3 2020. The technology vendors and service providers included in this program deliver critical digital transformation initiative requirements for early adopter and fast follower organizations.
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CX Awards - Paris
CCC - powered by TELUS Digital was recognized in the Best Customer Service Strategy category for its partnership with Samsung Electronics. These awards recognize global providers who have developed the most innovative solutions to transform the customer experience.
Stevie Awards for Sales & Customer Service - Financial Services
CCC - powered by TELUS Digital was named a winner in the Frontline Customer Service Team of the Year - Financial Services category. The award recognizes achievements of sales and customer service professionals around the world.
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Everest Group Customer Experience Management (CXM) EMEA PEAK Matrix®
The Everest Group EMEA PEAK Matrix® is a proprietary framework for assessing the vision, market impact and overall capability of service providers. TELUS Digital was rated a Major Contender in Europe, Middle East, and Africa (EMEA) for providing CXM services with a focus on fast growth technology, media & entertainment, and travel & hospitality industries.
Forbes World's Best Employers
TELUS, including TELUS Digital, has been recognized on Forbes World's Best Employers 2020, listed alongside 750 leading worldwide brands.
Read more2019
Employer of the Year
TELUS Digital received Gold in the Employer of the Year category for Business Services at the 2019 Stevie Awards for Great Employers. This awards program recognizes the world’s best organizations who help to create and drive great places to work.
Achievers 50 Most Engaged Workplaces®
The Achievers 50 Most Engaged Workplaces® Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.
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Kincentric Best Employers – Philippines
The Kincentric Global Best Employers Program focuses on the measures that lead to sustainable business results and accelerated success — high employee engagement, strong agility, engaging leadership and maniacal talent focus — and uses the most objective measure possible: employee opinion.
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IT World Awards
TELUS Digital received silver in the Business Intelligence and Analytics category for our Data Analytics solution at the 14th annual IT World Awards. This premier awards program honors achievements and recognitions in the IT industry.
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Best Advance in Creating a Learning Strategy
TELUS Digital won a Brandon Hall Group Gold award for excellence in the “Best Advance in Creating a Learning Strategy” category. The awards program recognizes leading organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
Everest Group Contact Center Outsourcing (CCO) PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS Digital was rated a Leader and Star Performer in the annual industry assessment, and was the only IT and BPO-classified provider that achieved Leader status.
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Best Learning & Development Program
TELUS Digital won in the Best Learning and Development Program category at the ICMI Global Contact Center Awards for effectively leveraging training to support better onboarding, improve agent performance, and deliver ongoing coaching and development in a way that elevates both the customer and employee experience. TELUS Digital was also named a finalist in the Best Digital Customer Experience category.
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The Everest Group BPS Top 50™
Listed at #15, TELUS Digital is honoured to be the highest ranking new entrant on the 2019 Everest Group BPS Top 50™, a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. Inaugurated in 2015, Everest Group publishes this list every year.
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LearningElite Gold Winner
TELUS Digital received a Gold placement in Chief Learning Officer magazine’s LearningElite program for the second consecutive year. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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IAOP – The Best of Global Outsourcing 100
The list features companies that have led the development of the industry over the past decade. Results were based on an evaluation of the scoring over the entirety of The Global Outsourcing 100.
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The Stevie Awards For Sales And Customer Service
TELUS Digital received bronze accolades in the Innovation in Customer Service and the Contact Center or Customer Service Outsourcing Provider of the Year categories, acknowledging the companies commitment to new ideas and developments within customer service.
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Frost & Sullivan CSR and Environmental Leadership Award
For the 2019 Corporate Social Responsibility and Environmental Leadership Award, Frost & Sullivan analysts independently evaluated major industry BPO players on the quality of CSR programs and tangible business and customer impacts.
ABSL – Consistency in Excellent CSR for TELUS Days of Giving
ABSL Awards inspires the business services community to continuously strive for excellence and to strengthen the business sector’s position as the powerhouse of the Romanian economy. TELUS Digital was recognized with the Special Jury Award for consistency in excellent CSR.
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Outsourcing Today Special Award – TELUS Days of Giving
The Outsourcing Today Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. TELUS Days of Giving was recognized with the Outsourcing Today Special Award. This award acknowledges TELUS Digital’s unparalleled commitment to improving the social and economic welfare of citizens in the communities where we live, work and serve.
Read more2018
Canada’s Most Powerful Women: Top 100
For the second consecutive year, Marilyn Tyfting, chief corporate officer for TELUS Digital, has been named one of Canada’s Most Powerful Women; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
Best Place to Work (Large) and Enterprise Product of the Year
The Best in Biz North America Awards is an independent awards program judged by prominent editors and reporters from top-tier media publications. TELUS Digital received silver in the Best Places to Work (Large) category and silver in Enterprise Product of the Year category for the TELUS Cloud Contact Center (TC3) solution.
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Aon Best Employer – Philippines
TELUS Digital was named one of four Best Employers in the Philippines by Aon. The organizations recognized achieved Employee Engagement scores of 88%, compared to a market average of 72%.
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Bulgarian Donations Forum - Most Generous Contributor in the Community
The Bulgarian Donations Forum acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Recipients are determined by the volume of financial investments and the qualities of their programs.
People’s Choice Stevie Award for Favorite Companies
TELUS Digital won the People's Choice Stevie Award for Favorite Companies in the Business or Professional Services category. Winners were determined through a worldwide public vote with more than 22,000 votes cast.
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Achievers 50 Most Engaged Workplaces® in North America
The Achievers 50 Most Engaged Workplaces® Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.
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Company of the Year – Gold Stevie Winner
TELUS Digital was named the winner of a Gold Stevie Award in the Company of the Year - Business or Professional Services - Large category. More than 74 nations took part with over 3,900 nominations submitted across all categories.
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Mogul's Top 1000 Companies Worldwide for Millennial Women
The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS Digital is a Top 150 Worldwide Honoree.
Read moreOutsourcing Provider of the Year
The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS Digital was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.
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Romanian Outsourcing and Shared Services Awards - Best Workplace
The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.
Learning! 100 Awards
The Learning! 100 Awards recognize the top organizations for their best-in-class learning and development programs, with learning cultures that create outstanding organizational performance.
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Contact Center Outsourcing (CCO) PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS Digital was rated a Major Contender in its first year participating in the annual industry assessment.
LearningElite Winner
TELUS Digital received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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Mogul’s Top 100 Innovators in Diversity & Inclusion
The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.
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Best Front-Line Team of the Year – Philippines
The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS Digital was named Best Front-Line Team of the Year for 2018.
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Recruiter Awards - Finalist
The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS Digital made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’
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IAOP – Global Outsourcing 100
TELUS Digital has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation and CSR.
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Best CSR Initiative
TELUS Digital was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.
Business Leader in CSR
The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.
Read more2017
ATD Excellence in Practice Award
ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.
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Bulgarian Donations Forum
The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS Digital was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.
Aon Hewitt – Commitment to Engagement
TELUS Digital Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.
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Canada’s Most Powerful Women: Top 100
Marilyn Tyfting, chief corporate officer for TELUS Digital, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
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Cisco Cloud Partner of the Year
For the third consecutive year, TELUS, with support from TELUS Digital, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
Mogul’s Top 100 Innovators in Diversity & Inclusion
TELUS Digital ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.
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Learning in Practice – The Strategy Award
The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS Digital received silver in The Strategy Award category
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Best Call Center Company in the Philippines
For the second year in a row, TELUS Digital was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.
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Services Exporter of the Year – El Salvador
TELUS Digital was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.
Fastest-Growing Company of the Year
TELUS Digital received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.
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IT World Awards
Xavient Digital earned Gold in the Best IT Software, Business Intelligence & Analytics category, for its Real Time Deep Learning Customer Interaction Engine v2.035 as well as in the Most Innovative IT Software, Network Management category, for its Network Configuration Management Platform XNCM v3.75
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Outsourcing Provider of the Year
TELUS Digital was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.
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Achievers 50 Most Engaged Workplaces®
The Achievers 50 Most Engaged Workplaces® Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS Digital is a 2017 recipient thanks to its caring culture and commitment to the team member experience.
Omnichannel Provider of the Year – Finalist
TELUS Digital was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.
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Romanian Outsourcing Awards for Excellence
TELUS Digital received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.
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LearningElite Winner
TELUS Digital received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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IAOP – Global Outsourcing 100
TELUS Digital is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
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