Dublin Tech Summit 2025

Alain Méric, vice president of sales at TELUS Digital will join leaders at ElevenLabs, Spirit Legal, GovernID and Fexco for a discussion on chatbots. AI chatbots are everywhere, powering customer service, mental health support and even personal companionship. But are they really understood, or are we just scratching the surface? What are the biggest misconceptions businesses have when they first approach this technology? What industries do you believe are still underestimating the potential of digital identities, and what could they gain from embracing this technology? This panel takes a fresh, unfiltered look at the next generation of AI-driven conversations, from hyper-personalised voice assistants to emotionally aware chatbots that adapt in real-time. As AI-generated speech and conversational agents become more human-like, how do we respond? We’ll explore: - The emotional AI shift - Gender & AI conversations - The ethics of AI personas - Beyond customer service - Are bots just code, or something more? Join us as we unpack what’s next for AI-powered conversations and whether we’re truly ready for what comes next.

Come and meet the team. Join us to discuss our AI-fuled customer experience solutions: - Copilots and agent trainers - Multilingual support - Trust and safety solutions - Cloud contact center solution