Research & ReportsGenerative AIEverest Group survey results: Enterprise readiness for generative AI adoption in customer experience management
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
VideoGenerative AIpresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
Generative AIpresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
Generative AIHow to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
Generative AIGenerative AI hallucinations: Why they occur and how to prevent them
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
Generative AIGenerative AI survey results: Customers expect brands to be transparent
A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.
Generative AIThree ways RLHF is advancing large language models
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
Generative AIArtificial intelligence, real benefits: Applying generative AI in CX
Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.
Generative AIGenerative AI 101
Generative AI is a type of AI that can be used to generate new content such as text, images, audio, video, code or synthetic data. Discover exactly how generative AI works and what you can do with it.
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