Outsourcing Partnerships

Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

Delivering elevated digital CX for some of the world’s largest and most respected brands, see TELUS Digital in action.

Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.

Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the advantages to outsourcing customer service.

If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.

Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.