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In the dynamic world of automotive technology, the integration of advanced driver assistance systems (ADAS) and artificial intelligence (AI) are revolutionizing vehicle safety, efficiency and autonomy. Using a network of cameras, radar and sensors, these systems create a real-time picture of the surroundings, enabling vehicles to react swiftly to potential dangers.

Core ADAS features such as automatic emergency braking (AEB), adaptive cruise control (ACC), lane departure warning (LDW) and blind spot detection (BSD) are becoming a requirement in the modern production of vehicles. Given their impact on the safety of humans, it's crucial that every manufacturer prioritizes the reliability and regulatory compliance of these systems. 

This is done through a robust field operational testing (FOT) program, with training data specifically created for ADAS model testing and validation. Since this process involves technical and operational investments that are outside of the strategic business focus of most manufacturers, many choose to partner with external solution providers capable of managing end-to-end FOT projects. This includes everything from sourcing vehicles and qualifying drivers, to planning routes and calibrating sensors, as well as specialized technical support for collecting, labeling and validating the data.

An FOT data collection program is a massive undertaking with many integral components. Read on to explore the processes involved in such a program, the importance of sourcing high-quality data and some key points to consider when selecting an optimal FOT data solution to enhance your ADAS.

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Beyond the drive: Considerations for top-tier FOT data collection programs

Embarking on a comprehensive FOT data collection program for ADAS and autonomous vehicles includes a number of considerations. Some of these include sourcing different vehicle types, fitting those vehicles with sensors, planning optimal routes with specified conditions and hiring experienced engineers, drivers and technical staff.

Beyond these practical considerations are some key criteria that often go overlooked when commencing this type of project. These include data bias concerns, data privacy considerations, the complexities involved in storing and managing such massive amounts of data and the expertise and tools needed to efficiently label the data.

Let's look at these four critical components in detail.

One of the biggest challenges in FOT data collection lies in ensuring the data collected accurately reflects real-world driving scenarios. Insufficient or biased data can lead to misinterpretations of cause and effect. As a result, your advanced driver assistance systems might struggle to adapt and perform safely in unforeseen driving situations.

One of the critical ways to combat bias in ADAS is to ensure that FOT datasets encompass diverse driving conditions, including various weather, lighting and road surfaces. For example, one of our client's projects required leveraging our expertise to hire multiple drivers, one acting as a driver and one as a co-driver, to drive in turns during both day and night, in various cars. Using our proprietary software, we optimized route planning to cover a wide range of cities and scenarios of interest in more than 30 countries — including Taiwan, Japan, the United States, South Korea and several countries in the European Union (EU) — with daily data collection schedules. The end result was high-quality data that was representative of a wide breadth of real-world scenarios.

For driver monitoring systems (DMS) and occupant monitoring systems (OMS), FOT data collection also includes monitoring the vehicle's interior, driver and passengers, as well as collecting in-cabin audio data for car assistants. To mitigate dataset bias, it's crucial that the vehicle's occupants represent diverse demographics. For example, to develop a driver monitoring system that accounted for diversity, we crowdsourced 400 global participants from our AI Community who satisfied demographic variances such as skin tone, physicality, ethnicity, age and gender for driver data collection. This eliminated the need to ship the vehicle and recording systems out of the country and provided data to develop gesture recognition and gaze-detection models.

FOT data includes potentially sensitive information such as personally identifiable information (PII), as well as information about drivers' destinations, routes and locations near their homes. Such video data, GPS information and vehicle data can pose significant privacy risks. Further, the data can often be subject to regulatory compliance. For example, FOT data often includes video footage of other road users, including pedestrians, cyclists and passengers who haven't consented to being recorded. Under Article 4 of the EU's General Data Protection Regulation (GDPR), images showing faces and license plates are classified as personal data, making it critical to ensure collected data is well-protected and inaccessible to unauthorized parties.

Best practices for ensuring privacy protection and compliance with regulations such as the GDPR include implementing robust anonymization techniques, including:

Data masking, PII scrubbing and data aggregation to obscure personal identifiers.

Blurring faces and license plates in video footage to protect non-consenting individuals' identities.

Using end-to-end encryption for data storage and transmission and implementing strict access control mechanisms, including multi-factor authentication and access log audits.

Optimizing data collection by selectively gathering only essential data for ADAS functionality and storing it securely.

3. Meeting the computational and storage demands

Computational demands of real-world driving data collection present an operational challenge. Take for example the fact that a single vehicle equipped with six high-definition cameras and radar systems generates over 2 terabytes of data per hour. To effectively manage this massive and unpredictable influx of data, you need to implement storage systems like Azure data disks, external solid-state drives, AWS Snowball devices and cloud storage solutions. These storage systems can also scale efficiently with the increasing data volume and complexity.

Recently, we led a project mapping the city of Los Angeles using a vehicle moving at a speed below 20 miles per hour with minimal route repetition and a 50:50 ratio of night to day. To achieve this, we developed proprietary route planning software to avoid city route repetition and optimize the data collected to reduce computational overheads. Our enterprise-grade relationship with cloud storage providers helped us deliver one-week vehicle-to-cloud data transfer with a daily capture of 11 terabytes.

Further, a network of high-performance servers and storage is necessary to house the preprocessed and enriched data, which includes information on drivers, trips, situations encountered and performance indicators. Driving data collected in these projects usually amasses between 10-30 terabytes per day, running into hundreds of terabytes per week and reaching petabytes within a quarter. To adequately collect, store and transfer this data, the infrastructure requires careful orchestration, including the ability to schedule and manage all resources (e.g., storage, computing power and workforce) in a centralized location to maximize throughput and productivity. Additionally, regular technical maintenance tasks like data backups, software updates and hardware inspections are vital to prevent system failures and ensure smooth operation.

Recently, we collected roughly 125,000 miles of data across 30 countries, with a daily throughput of up to 7 terabytes per vehicle. Due to vast amounts of sensor data, video feeds and diagnostics generated by collection vehicles, the customer required robust data storage infrastructure and efficient data management techniques. To address this, we used Microsoft Azure to design a data storage and delivery solution. Leveraging Azure's capabilities, we implemented efficient data transfer and logging processes, ensuring seamless data management.

4. Transforming raw data into actionable insights

Ultimately, the raw data sourced during FOT data collection is just the beginning. This data needs preprocessing, which involves tasks like filtering, cleaning and enriching it with additional contextual data such as weather, traffic conditions and road classification.

The data labeling task for FOT involves a sophisticated and time-consuming process to extract and annotate relevant information about driving situations from the vast amount of data from various sensors (e.g., cameras, lidar and radar). It also requires a specialized workforce with the right skill set, including knowledge of driving rules and scenarios, attention to detail, good visual perception and the ability to follow complex guidelines. To increase the efficiency of this process, we leverage automated labeling from our industry-leading Ground Truth Studio (GTS) platform. With built-in project and user management tools, AI-enabled annotations and prelabeling and configurable workflows, GTS supports multiple data types such as image, video and 3D sensor fusion. Further, our data labeling work is carried out by thousands of annotators who continue to support ambitious labeling pipelines that drive global ADAS, autonomous vehicle and in-cabin technologies.

Leverage the benefits of working with a long-term ADAS data services partner

High-quality, vetted data is crucial to train and test your computer vision systems for navigating the complexities of the real world. Working with a partner that offers a comprehensive, fully-managed solution encompassing all of your automotive computer vision data collection and labeling needs can help. Such a partner can assist with everything from project management to scaling the workforce you need for collection and annotation to providing that workforce with efficient labeling tools.

Our global reach, supported by a robust partner network, enables us to conduct diverse and comprehensive data collection worldwide. To help reduce real-world testing costs and accelerate your ADAS development, we also offer a comprehensive library of curated and fully managed FOT datasets.

Leverage our team of AI and FOT specialists to design and execute robust automotive data collection programs that will help you build the future of safe and secure autonomous driving.

Contact our team of experts today to discuss your next ADAS enhancement project.

Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.

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On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

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Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Explore how TELUS Digital supports a global leader in short-form video content with moderation and ad review services to protect and enhance their brand reputation and facilitate rapid growth.

Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.

Prioritize trust and safety

Strengthening a global social media giant’s brand reputation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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As the digital landscape continues to change, it is more important than ever for brands to stay up-to-date on content moderation best practices.

To help take your content moderation strategy to the next level, read on to gain an in-depth look at how digital content is evolving, what technology is available to help, how new and existing regulations could impact operations and more.

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Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

The words "product-market fit" have adorned tech industry pitch decks for some time. It's a simple concept, really, and something all successful businesses need to prove. To achieve product-market fit, the product(s) you offer as a business must align with the needs of the market. Without such a fit, you might have an idea, but perhaps not a business.

In fact, even if you have product-market fit, and therefore a business, you still might not have a long runway without profitability. This is particularly the case when challenging economic environments make venture capital funding more difficult to come by. That is precisely why scale-ups need to think beyond product-market fit, and strive to achieve profit-market fit.

Harvard Business School senior lecturer Jeffrey Rayport recently described profit-market fit on the HBR IdeaCast podcast. According to Rayport, profit-market fit is achieved when a venture not only shows that it can quickly ramp up revenue and its customer base, but also finds its sweet spot where every new customer brings in additional revenue and incurs only marginal cost. It's at this point, explains Rayport, that a venture "moves towards sustainability."

This major milestone isn't likely to be reached by accident, though. Rather, you need to be deliberate, and deploy strategies to overcome common challenges in the scaling journey.

Many companies, especially those in tech, can be successful in achieving product-market fit, says Rayport during the podcast interview, "But the wheels come off the bus in some way during the scaling phase."

Imagine you head up a start-up that seems destined for unicorn status. You have an app and it's topping the charts. You have customers and your number of active users is going through the roof. To date, your impressive numbers have earned you no shortage of admirers, and by extension, funding. But to get to where you are, you've needed to spend: Your servers, your offices, the growth of your team and a myriad of other costs outstrip the money that your product brings in. As a result, you can't sustain — let alone grow — your business without additional outside funding. Now, facing rising interest rates and economic pressures, that funding looks like it is going to dry up. Put simply, you haven't found profit-market fit — the relationship between the money and the product that enables businesses to steer themselves toward sustainability.

A strong profit-market fit helps you remove internal constraints on your company's growth, and makes you far less dependent on outside funding.

Challenges in establishing profit-market fit

There are, of course, challenges associated with scaling and reaching the point of profit-market fit.

Once there's a good product-market fit, a scaling company must keep up its generated demand and make strides toward product profitability. This brings us back to matters of efficiency — a word that's popping up all across the tech industry and one that's top of mind for start-ups, scale-ups and mainstays alike.  In fact, Meta CEO Mark Zuckerberg even went as far to say, "Our management theme for 2023 is the 'Year of Efficiency,' and we're focused on becoming a stronger and more nimble organization." For tech brands of all sizes, the pursuit of efficiency means keeping costs under control and doubling-down on activities that are generating revenue — but that's not where the work ends.

Other challenges include providing a consistent digital customer experience (CX) as your company grows, and maintaining a coherent organizational culture where people are on the same mission and where their efforts align.

Brian Hannon, global head of customer experience innovation - technology at TELUS Digital, points to the value of experience when facing challenges in the scaling journey. "Achieving profit-market fit is difficult. It's even harder when you're learning every lesson the hard way," explains Hannon. "You can build up a lot of momentum as a hit tech company, but it's easy to run into real challenges if you don't have a firm grasp on how to scale in a sustainable way."

Outsourcing digital CX to reach profit-market fit

One way to scale with efficiency in mind is to outsource aspects of your digital customer experience.

Keeping your CX in-house means dealing with sudden peaks and dips in demand that quickly become costly on the hiring front, to say nothing of the complexities that come serving new markets and establishing operations in new geographies. What's more, outsourcing can save scale-ups from having to bear the full cost and risk associated with big and potentially transformational technological investments.

You can't overlook the value in an outsourcing partner's experience either, explains Hannon. "They'll have worked with countless companies before, and will be able to provide direction from lessons learned. An outside perspective on where you can introduce greater efficiency can be a real asset as you grow."

Today, conversations about efficiency have a way of leading to automation like robotic process automation (RPA). This form of automation provides around-the-clock capabilities, produces replicable results at scale and handles repetitive tasks so your team members don't have to. These capabilities enable automated service channels — such as chatbots and intelligent FAQs — that play an important role in a modern digital customer experience operation. With the expertise of a proficient outsourcing partner, introducing automation becomes less resource-intensive.

"It can feel safe to stick with what you know. But to make the progression from product-market fit to profit-market fit, brands need to keep an open mind to new technologies, and new ways of bringing efficiency."

Outsourcing with TELUS Digital for next-generation, digitally led customer experiences means benefiting from 18 years of history and global reach that has served more than 650 global clients in 30 countries of operation. Reach out today to learn more about how we can help your scaling company achieve profit-market fit.

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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