AI & Bots

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's GenAI Jumpstart accelerator.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.

Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.

The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.