AI & Bots
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- AI & Bots
- AI & Bots
A blueprint for GenAI use case identification in CX
Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.
- AI & Bots
The ultimate guide to contact center AI
Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.
- AI & Bots
Overcoming GenAI implementation challenges in CX
Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.
- AI & Bots
GenAI Jumpstart
Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's (formerly TELUS International) GenAI Jumpstart accelerator.
- AI & Bots
Deploying automation to assist agents at a consumer robotics company
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.
- AI & BotsFinancial Services & Fintech
Driving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
- AI & BotsCommunications & Media
Enhancing mobile UX and UI for a telecommunications behemoth
Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).
- AI & Bots
What is conversational AI?
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
- AI & Bots
Seth Earley on setting the groundwork for AI implementation
On this episode, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth's insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.
- AI & Bots
Everything you need to know about augmented intelligence
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
- AI & Bots
Machine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
- AI & Bots
How to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
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