AI & Bots
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- AI & Bots
Four reasons why artificial intelligence belongs in your customer service strategy
From building customer loyalty to reducing attrition rates, discover the many reasons why artificial intelligence is becoming a powerful customer service tool.
- AI & BotsGames
How gaming player support is evolving with chatbot technology
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
- AI & BotsHealthcare
How artificial intelligence is revolutionizing the patient experience in healthcare
Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.
- AI & Bots
Chatbots: The pros and cons of automated customer service
Learn what key factors to consider before introducing chatbots to your customer service strategy, with lessons from Microsoft, Estée Lauder and Airbnb.
- AI & Bots
A look ahead: How artificial intelligence (AI) will affect customer service
The coming AI revolution represents an opportunity not just to streamline certain customer service processes, but to take stock of the human touch and consider in what ways it may become more important than ever. Industry experts and AI firms share insights.
- AI & Bots
To chatbot or not? Can automation boost response time and consumer trust?
Before bots become universally accepted, brands need to work out a few kinks. Bots represent an opportunity to provide faster service but an over-reliance on this technology can damage brand credibility. Booking.com, 15Below and IDC share insights.
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