AI & Bots

Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's GenAI Jumpstart accelerator.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

On this episode, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth's insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.

The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.