Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

Humanity-in-the-Loop

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Individual reviewing a financial platform on their mobile phone, laptop and monitor. 

crypto-case-study-HERO

Elevating the customer experience for a leading cryptocurrency platform

The Future of Content Moderation 2025 - Preview Image

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

A woman standing in front of many screens displaying user generated content.

The Future of Content Moderation 2025 - Hero

The future of content moderation: Strategies and tools for 2025 and beyond

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.

Questions for now customer success as growth engine image

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

Preview image of the "Digital customer experience priorities in 2025" report displayed on a laptop and with plants in the background.

TELUS Digital resource image 900x510

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Photo of three colleagues establishing priorities with sticky notes

SEO Statista-Report 800x450px

Digital customer experience priorities in 2025 

Preview image of the Forrester report "Accelerate B2B growth with a customer-obsessed strategy" as a paper document, accompanied by a plant in the background

forrester-b2b-customer-obsession-hero

Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Forrester: Accelerate B2B growth with a customer-obsessed strategy

fintech-and-financial-services-industry-preview

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

games-industry-preview

industry-icon-tech-games 2x

Industries - Games page - Hero

retail-and-ecommerce-industry-preview

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

automotive-industry-preview

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

travel-and-hospitality-industry-preview

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

technology-industry-preview

icon-tech 2x

Industries - Technology - hero - landscape

communications-media-industry-preview

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

healthcare-industry-preview

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

A woman working on an application on a computer.

Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

Customer service agents speaking with customers on the phone.

CCaaS - Hero

Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

A group of coworkers walking down the stairs in an office.

Workforce Management - Hero

Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

Multiple customer support agents sitting at computers talking to customers on the phone. 

Cloud Contact Center Hero

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

Photograph of a customer service agent wearing a headset and smiling

CX managed services hero

CX Management Services

Optimize every facet of your customer experience operations.

Three web developers working together on a mobile application in a meeting room.

Mobile App and Web Development Services - Hero

Mobile App & Web Development Services

We develop mobile and web applications that are synonymous with great user experiences.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.

AI Bots - Hero

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Two professionals working together at a laptop computer.

Digital Consulting - Hero

Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

An illustration depicting cloud services with the Google Cloud Partner logo overlaid.

TELUS Digital and Google - Hero

Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

A man wearing a suit analyzing digital sales charts.

B2B Sales Services - Hero

B2B Sales Outsourcing

Unlock unprecedented sales growth with specialized B2B experts and AI-powered technology.

Person working on Fine-Tune Studio on their laptop. 

gen AI hero

Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

A woman working on a computer with an illustrated digital brain and code overlaid, representing generative AI technology.

GenAI Jumpstart - Hero

GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

Two professionals working on computers looking at a digital representation of a chat bot.

Intelligent Insights - Hero

Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

Cloud Services - Hero

Cloud Services

Support for every step of your public, private or hybrid cloud journey.

Local Measure for Amazon Connect - Hero

CCaaS with Local Measure and Amazon Connect

Transform customer interactions with Local Measure’s Engage for Amazon Connect.

intro-video-anno

Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

A group of professionals gathered around a table looking at analytical charts and graphs.

Customer & Data Analytics - Hero

Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

A female professional sitting at a desk shaking the hand of a male professional.

Talent Acquisition - Hero

Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

A man working in a data center using a tablet.

Managed IT Services - Hero

Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

Fuel iX wordmark, featuring a illustrations of interconnected technology meant to symbolize generative AI and the benefits of Fuel iX as a solution

Fuel iX Category

Fuel iX™

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

A group of professionals smiling in an office.

Learning Excellence - Hero

Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

An IT Service Desk agent speaking to someone on a headset.

IT Service Desk - Hero

IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

Image of a person holding a smartphone with an overlay that depicts a number of lock and key icons, meant to convey fraud prevention and detection

fraud prevention hero

Fraud Prevention & Detection

Actively safeguard against fraud with prevention, detection and compliance programs.

TELUS Digital and AWS - Hero

AWS and TELUS Digital

See how TELUS Digital and AWS partner to drive faster, more reliable digital transformation.

A man standing at the front of a meeting room speaking to colleagues and pointing to a screen.

Software Testing Services - Hero

QE & QA

Maintain optimal performance across your digital channels.

Group of TELUS International team members sitting around a computer

Contact Center Outsourcing Feature Image

Contact Center Outsourcing

View every customer touchpoint as a brand-building opportunity. 

Data & Customer Analytics

Be the first to know