Digital Trends

Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

See what three thought leaders had to say about the future of digital customer experience.

Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.