Digital Trends
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Five key contact center trends you should know for 2025
Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.
- Digital Trendswebinar
Efficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
Digital TrendswebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
- Digital Trends
Five digital customer experience trends to consider for 2024
This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.
- Digital Trends
A trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
- Digital Trends
The top digital customer experience trends in 2023
See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.
- Digital Trends
The future of digital CX, according to leaders
See what three thought leaders had to say about the future of digital customer experience.
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23 digital customer experience stats to know for 2023
Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.
- Digital TrendsTravel & Hospitality
Sustainable travel, bleisure trips and other travel trends to watch for in 2022
Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.
- Digital TrendsRetail & Ecommerce
Is visual search the future of search engines?
What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.
- Digital TrendsTechnology
Web3: Past, present and future
What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.
- Digital Trends
Extended reality 101
Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.
- Digital Trends
22 important digital customer experience stats for 2022
Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.
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