Digital Trends

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

See what three thought leaders had to say about the future of digital customer experience.

Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.

What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.

Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.