Financial Services & Fintech

Insights
Financial Services & Fintech

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

Customer Experiencewebinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

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Case Study

Customer Experience

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands

Digital Experience

Lessons in customer experience from leading banking and financial services brands

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Customer Experience

GenAI readiness: Banking, financial services and insurance industry

Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

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Customer Experience

Unleashing efficiency using intelligent automation in banking and financial services

Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

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Digital Experience

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

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Digital Experience

Holistic digital customer experience solutions for card services

See how TELUS Digital can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

AI Data

Six AI technologies set to define the future of banking

Artificial intelligence is set to define the future of banking. Learn about how banks are using machine learning, RPA and other AI-powered tech.

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Case Study

Customer Experience

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

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Digital Experience

Appreciating the value of predictive analytics in banking

Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.

Trust & Safety

Three essential steps for fintech trust and safety

As fintechs gain market share, digital threats abound. Get ahead with these three essential steps for setting up a fintech trust and safety operation.

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Case Study

Digital Experience

Driving efficiency with digital automation for a financial services brand

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Illustration of person and various items meant to convey buy now, pay later services

Customer Experience

Buy now, pay later: Delivering top-tier customer experience

Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.

Check out our solutions

Sophisticated solutions that get results for financial services and fintech companies

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