Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

Questions for now loyalty in the age of AI image

What does customer loyalty look like in the age of AI?

A PDF of the case study overlaying a green fern.

Maximizing profitability in telecom case study asset image

Streamline your operations with TELUS Digital

What to speak with a business process consulting expert?

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

A professional woman looking down at a smart phone screen.

Maximizing profitability in telecom case study preview image

Streamline your operations

Check out our solutions

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management

knowledge management

Navigating knowledge management: A complete guide for success

A PDF of "The CCaaS breakthrough: Redefining customer interactions with AI" overlaying a green plant.

Frost & Sullivan - The CCaaS Breakthrough Executive Brief Preview Image

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

A closeup shot of a person typing on a keyboard. A digital representation of the computer screen appears above the keyboard that shows the user speaking with a chatbot.

Frost & Sullivan - CCaaS Breakthrough Executive Brief Hero Image

The CCaaS breakthrough: Redefining customer interactions with AI

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

Video screen shot showing two people and a slide. 

Crafting production-grade GenAI applications - hero

Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

An illustration representing the concept of cloud computing.

Optimizing app development with cloud-native solutions and automation

Achieve faster delivery, higher quality and cost efficiency in your software development

Optimizing application development with cloud-native solutions and automation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Questions for now Frank And Oak image

What is the Frank And Oak secret for adapting to changing customer preferences?

The cover of The future of content moderation: Strategies and tools for 2024 and beyond e-book with a fern in the background.

Preview-image COMOEBook 2024

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration showing various people enacting content moderation on a website and mobile phone.

The future of content moderation: Strategies and tools for 2024 and beyond

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data

contact center ai

The ultimate guide to contact center AI

Enterprises worldwide are focused on optimizing customer experience (CX) delivery costs amidst challenging economic times.

Watch now to explore decision-making processes that reduce costs without negatively impacting CX.

Jim Mitchell Headshot

Jeremy Tamm Headshot

David Rickard Headshot

Jim Mitchell

Jeremy Tamm

David Rickard

Key takeaways

Partner

Enhance your CX strategy

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficient CX delivery: A tech-driven approach SEO Image

Efficient CX delivery: A tech-driven approach

Trailer - Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

Visualization of the interaction of self-driving autonomous vehicles.

AV bot - hero

Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

A preview image of the case study document overlaying green grass.

Streamlining operations and kickstarting the digital transformation journey - preview image

Want to speak with a Process Consulting expert?

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

Happy customer support agents sitting at computers and speaking on headsets.

Streamlining operations and kickstarting the digital transformation journey - feature image

Optimize your operations

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Preview image of the brochure "Holistic digital customer experience solutions for card services" overlaying a green leafy plant.

Digital CX for card services - Asset image

See how TELUS Digital (formerly TELUS International) can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Two people facing a laptop screen and smiling, with one of them holding a credit card

card-services

Going beyond transactions: How card brands can offer elite digital CX

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Photograph of customer receiving a food delivery order and using their phone to confirm the transaction

food delivery

Bring efficiency to your contact center

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character examining an error on a document in relation to a form.

Questions for now automation image

What do people get wrong about automation?

generative AI CXM infographic on a computer with greenery in the background

Resource infographic EverestGroupCXMSurveyResults 900x510

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

Featured-Image-EverestGroupCXMSurveyResults

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Banking and financial services leaders are facing a number of economic headwinds. You need innovative solutions to prioritize your customers while increasing operational efficiency, empowering employees and strengthening governance.

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy. 

Nigel Devaraj Headshot

Ken Mertzel - Automation Anywhere - Headshot

Headshot of Lori Branton. Global vice president of client success at TELUS International.

Lori Branton Headshot

Discover how to leverage automation to elevate the banking customer experience

Nigel Devaraj

Ken Mertzel

Lori Branton

global industry leader — financial services

Are you ready to take your customer experience to the next level?

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy.

Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

An illustration showing various digital automation technologies for banking including, artificial intelligence, mobile payments, chatbots and data analytics.

The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience (CX) potential with intelligent automation

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy

empathy cx

How to win customer loyalty with empathy in your customer experience

Preview image for case study "Aligning content moderation operations to new legislation for a games client" with a plant in the background

Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Image of several people huddled around a gaming computer with floating icons like a controller

Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.

Questions for now rebranding image

How can you maintain customer affinity while rebranding?

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI

genai content moderation

What generative AI means for content moderation

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.

A practical guide to GenAI applications for customer experience management

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring two illustrated characters using phones