Retail & Ecommerce

Insights
Retail & Ecommerce

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Podcast

21 minsApril 23, 2024

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Customer Experience

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Photo of a person holding a smart phone to scan a package label, meant to represent an ecommerce seller

Case Study

Customer Experience

Enhancing the B2B sales engine for an ecommerce platform

Learn about an ecommerce platform's quest to improve their B2B sales operations, and how we helped them scale, evolve processes and convert customers.

Illustration of a hand holding a magnet on a laptop screen attracting people on their phones, meant to symbolize eCommerce pull marketing

Customer Experience

Three reasons why great CX is your best pull marketing tactic

Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.

Stressed person hunched over a table, weighed down by symbols of travel, retail and expenses

Customer Experience

How to connect with your customers during the stressful holiday season

Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.

Shark fins rising out of a phone screen, meant to symbolize fraud in eCommerce

Countering common forms of fraud in eCommerce

Preventing fraud is top of mind for online retailers. Learn about different types of eCommerce fraud and what you can do to protect your customers.

Illustration of a headless person, with various technological symbols where their head would be, symbolizing headless commerce

Digital Experience

Headless commerce, mindful customer experiences

Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.

Illustration of an eye and various web pages, meant to symbolize visual search engines

Digital Experience

Is visual search the future of search engines?

What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

Person in front of a camera with an open box of clothing

Social commerce trends for 2022 and beyond

Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.

eCommerce trust and safety case study document with greenery in the background

Case Study

Delivering online safety management for a global ecommerce brand

Discover how TELUS Digital helped a leading multinational ecommerce brand develop a well-rounded approach to trust and safety while maintaining a high-quality customer experience.

ECommerce shop employee looking at a laptop from a distance, with visual elements meant to convey a support conversation

Customer Experience

Handle with care: CX tips for navigating holiday supply chain challenges

Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.

Illustration of human appearing out of a smart phone, with various symbols meant to convey ecommerce

Customer Experience

Five eCommerce customer service tips for making a human connection

Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.

Two people holding a tablet up to a room with a representation of furniture in augmented reality.

Digital Experience

How extended reality is redefining the eCommerce experience

Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.

mobile payments future

Digital Experience

The future of mobile payments in the U.S.

The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.

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