Travel & Hospitality

Insights
Travel & Hospitality

Airplane leaving a trail of five stars, meant to symbolize positive customer experiences in the travel and hospitality industry

Four ways content moderation can build trust for travel and hospitality brands

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

Trust & Safety

Four ways content moderation can build trust for travel and hospitality brands

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

An airplane pilot and a member of the cabin crew walking in an airport carrying luggage.

Case Study

Cloud & IT Lifecycle

Enhancing the digital workplace for a large North American airline with a skilled service desk

Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.

Laptop screen with a tropical beach spilling out of it

Digital Experience

Sustainable travel, bleisure trips and other travel trends to watch for in 2022

Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

Closeup photo of an airplane on a runway

Digital Experience

Six ways to help your CX team handle the influx in travel volume

Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.

Case Study

AI Data

Improving search relevance for a fast-growing unicorn

Learn how TELUS Digital classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.

Case Study

Cloud & IT Lifecycle

Optimizing an AWS cloud account for HI Canada

While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS Digital to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.