Corporate Culture

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Working remotely has its fair share of challenges. Discover key strategies to inspire and engage your employees and keep your corporate culture going strong.

Attracting, engaging and retaining top talent is a key priority for most brands. Discover how you can better personalize the employee experience.

Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams’ voices.

If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.

Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.

Discover four leadership traits needed to build a customer-obsessed organization.

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.

Corporate social responsibility programs are becoming increasingly popular in the BPO industry, even viewed as a means of attracting and retaining top talent. Here’s how your service delivery center can benefit from CSR.