People & Culture

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.

People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

From collaboration platforms to virtual learning, discover how digital solutions can be used to help drive employee engagement during COVID-19.