People & Culture
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- Learning & DevelopmentTravel & Hospitality
Building the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
- Learning & Development
The empathy solution: Four strategies for developing compassion in your agents
Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.
- Diversity & Inclusion
How customer service significantly improves with diversity in the workplace
Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.
- Corporate Culture
In the global war for talent, CSR goes from ‘nice to have’ to ‘must have’
Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.
- Recruitment & HiringGames
The benefits of hiring gamers to deliver exceptional games customer support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.
- Learning & Development
Top techniques to inspire agents and ensure positive CX
It’s difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here’s our top 6 tips to inspire your people.
- Learning & Development
Understanding Generation Y in the workplace
Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?
- Corporate Culture
Three ways social responsibility in the call center impacts your bottom line
Corporate social responsibility programs are becoming increasingly popular in the BPO industry, even viewed as a means of attracting and retaining top talent. Here’s how your service delivery center can benefit from CSR.
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