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Learning & DevelopmentHow to prepare customer service agents for threatening or emergency interactions
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
Learning & DevelopmentWinning with gamification in the contact center
Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.
Learning & DevelopmentHow to get employees on board the AI & bots train
Bots are a friend to your customer service team, but they’re often seen as a foe. Learn how to change staff mindset and maximize the AI opportunity.
Learning & DevelopmentPreparing your support team for the future of customer service
Discover top tips for hiring, training and engaging your customer service team in the digital age.
BrochureLearning & DevelopmentLearning Excellence Solutions: Investing in your frontline
From learning design, to knowledge management, discover how our Learning Excellence Solutions can help.
Learning & DevelopmentEmpowering customer service agents to go above and beyond
Four proven best practices for delivering exceptional customer service from TELUS Digital.
Learning & DevelopmentTravel & HospitalityBuilding the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
Learning & DevelopmentThe empathy solution: Four strategies for developing compassion in your agents
Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.
Learning & DevelopmentTop techniques to inspire agents and ensure positive CX
It’s difficult to deliver exceptional customer service when the person doing the delivering is dreaming of escape. What do the best contact centers do? Here’s our top 6 tips to inspire your people.
Learning & DevelopmentUnderstanding Generation Y in the workplace
Millennials, also known as Gen Y, are a growing force in the workplace. But what motivates them most? And how can you tap into their strengths to ensure the best customer service experiences?
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