Recruitment & Hiring

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

Discover how TELUS Digital implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.

Finding a trusted partner in recruitment process outsourcing (RPO) can help shape and bring a recruitment strategy to life. Learn how TELUS Digital empowered a client for growth with rapid scaling.

Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here’s how to optimize your talent acquisition efforts without busting your budget.

TELUS Digital’s Talent Acquisition Solutions can help enhance your talent attraction, optimize your recruitment process and streamline operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.