Recruitment & Hiring

Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.

Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.

The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here’s how to optimize your talent acquisition efforts without busting your budget.

Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.