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Case Study

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Video

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Research & Reports

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Brochure

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Podcast

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

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How can brands leverage innovation to recruit top-tier talent?

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Streamline your operations with TELUS Digital

What to speak with a business process consulting expert?

Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

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Maximizing profitability in telecom case study preview image

Streamline your operations

Check out our solutions

Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

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Driving efficiency with digital automation for a financial services brand

Want to speak with an expert?

Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

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Revamp your digital workforce with our intelligent automation solutions

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

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knowledge management

Navigating knowledge management: A complete guide for success

Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.

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Help

How to prepare customer service agents for threatening or emergency interactions

LearningExcellenceSolutions TELUS-International-2017

A commitment to a customer-focused culture starts with people. This means investing in your frontline agents and empowering your support teams to truly excel at their work when serving customers. From learning design, to knowledge management, discover how our Learning Excellence Solutions can help.

From learning design, to knowledge management, discover how our Learning Excellence Solutions can help.

TELUS International Learning Excellence Solutions

Learning Excellence Solutions: Investing in your frontline

Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.

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Lessons in customer experience from leading banking and financial services brands

On this episode, we're joined by Dan Pontefract, previous Chief Envisioner and Chief Learning Officer at TELUS. Dan launched the TELUS Transformation Office to improve workplace culture and the TELUS MBA program via University of Victoria. He speaks about the purpose of L+D, and how nurturing employees to further develop their skill sets can improve confidence, drive, fulfillment and overall company culture.

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Dan Pontefract, previous Chief Envisioner and Chief Learning Officer at TELUS

Employers as educators

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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The game-changing potential of diversity in player support

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Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS Digital’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential

Maximize the value of your network

Implement industry-leading infrastructure

See how we worked with TELUS Communications to design, build and deliver an integrated network design solution that meets the needs of their customers. This video case study, which features leaders from TELUS Communications and TELUS Digital (formerly TELUS International), describes how the partnership led to efficiency gains and an enhanced network defined by high performance, reliability and scalability.

See how we worked with TELUS Communications to design, build and deliver an integrated network design solution that meets the needs of their customers.

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Delivering transformative network design services for TELUS Communications

TELUS International intelligent TELUS International Assistant case study

TELUS Digital supported TELUS, a leading communications and information technology company in Canada, by introducing its innovative enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

Discover how TELUS Digital supported its parent company, TELUS, by introducing its intelligent TELUS International Assistant enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.

Enable remarkable CX

State-of-the-art chatbot platform helps transform customer service channels to elevate the customer experience

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Want to speak with a Process Consulting expert?

Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.

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Optimize your operations

Streamlining operations and advancing the digital transformation journey of a leading financial services brand

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

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Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

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See how TELUS Digital (formerly TELUS International) can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

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Stay on top of the latest CX trends for 2024

Inform your CX strategy with new data

Adapt to CX trends

This report includes:

See how leaders are responding to budgetary challenges

Discover where consumer and corporate viewpoints diverge

Get a sense of where other brands are in their AI journeys

Three reasons to download the report

Aligning with customer expectations requires constant iteration and adaptation. The best CX leaders are persistent in tracking trends and backing their decisions with the latest data.

If that sounds like you, this report will be an invaluable resource. It's packed full of useful information, including the biggest challenges your peers are facing, technology investment trends and much more. Get your copy of the report to up your game in 2024.

Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).

The full 2024 CX Leaders Trends & Insights report from Execs In The Know, sponsored by TELUS International

Execs In The Know: 2024 CX Leaders Trends And Insights

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EITK support

Execs In The Know: 2024 CX Leaders Trends & Insights

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Explore how TELUS Digital helped a leading frozen food company maintain a smooth and seamless connection between its SAP application and business intelligence tool using robotic process automation (RPA).

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Transform your operations with a cutting-edge RPA solution

Streamlining sales order reporting using robotic process automation

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Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

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Revolutionizing the appointment management process for a frozen food giant using robotic process automation

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

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Going beyond transactions: How card brands can offer elite digital CX

Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.

Winning

Winning with gamification in the contact center

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

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Has the time come to prioritize voice-first experiences?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

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What trends are shaping customer experiences in 2024?

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

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Five digital customer experience trends to consider for 2024

IDC MarketScape: Worldwide Data Labeling Software 2023
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This global assessment evaluates vendors offering data labeling software technologies and capabilities.

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IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

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Learning Excellence Solutions: Investing in your frontline

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