Article
- Insights
- Article
Five key contact center trends you should know for 2025
Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.
- AI Data
Agentic AI: The autonomous revolution that is reshaping enterprises in 2025
Discover how agentic AI is transforming business operations through its autonomous decision-making capabilities that transcend traditional AI applications.
- AI Data
Fraud prevention best practices when crowdsourcing AI data
Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.
- AI Data
Fine-tuning large language models: A primer
Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.
- AI DataAutomotive
ADAS field operations testing: Four essential considerations for program success
Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.
- AI Data
How to build responsible AI practices into your organization
As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.
- AI Data
How empathy in your large language model can improve your CX
Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.
- AI Data
A practical guide to GenAI applications for customer experience management
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
- AI Data
Five strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
- AI Data
Infographic: Consumer sentiment on generative AI training data
A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.
- AI Data
Explainable AI: A four-step framework for intellectual oversight
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
- AI Data
How to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
- AI Data
Natural language processing: The power behind today's large language models
Large language models show incredible capabilities. Learn about the technology behind them and how they came to be the powerful machines they are today.
