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- Insights
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Five key contact center trends you should know for 2025
Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.
- People & Culture
Five key skills to look for in future-ready CX talent
Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.
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The game-changing potential of diversity in player support
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
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How virtual recruitment can help brands stand out
Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.
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Attracting and hiring top talent in content moderation
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
- People & Culture
Four CSR best practices for a remote work environment
Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.
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Why agents who take control perform best
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
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Customer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
- People & Culture
Coaching at a distance: Five tips for successful virtual coaching
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
- People & CultureGames
Hiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
- People & CultureGames
What your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
- People & CultureTechnology
Getting employee engagement right when ramping in the tech sector
A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.
- People & Culture
How to use digital solutions to drive employee engagement during the pandemic
From collaboration platforms to virtual learning, discover how digital solutions can be used to help drive employee engagement during COVID-19.
