Article
- Insights
- Article
People & CultureThe importance of adapting onboarding and training for remote workforces
Consistent and meaningful onboarding and training opportunities are crucial for employee engagement. Learn how to successfully adapt your programs to today’s remote workforce.
People & CultureVirtual learning and development deepens company culture
The age of virtual learning is here. Discover why investing in virtual learning and development is critical to business continuity and healthy employee engagement.
People & CultureFuture-proofing your corporate culture
Working remotely has its fair share of challenges. Discover key strategies to inspire and engage your employees and keep your corporate culture going strong.
People & CultureWhat's the surprising key to long-term remote working productivity?
Discover how compassion, culture and communication can help decrease employee burnout and build better engagement in a remote work environment.
People & CultureWhy you need to personalize the employee experience
Attracting, engaging and retaining top talent is a key priority for most brands. Discover how you can better personalize the employee experience.
People & CultureThe future of work: how virtual desktops enable a high-tech, high-touch approach for remote work
In times of crisis, the way a company responds can make all the difference. Discover how brands can utilize a high-tech, high-touch approach for a seamless transition to remote work.
People & CultureFrom the boardroom to the living room: Navigating the shift to at-home customer support
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
People & CultureThe power of gender equality in the workplace
International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS Digital’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.
People & CultureHow curiosity in the contact center leads to better CX
Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.
People & CultureHow to prepare customer service agents for threatening or emergency interactions
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
People & CultureHiring the best in customer service
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
People & CultureHow to turn employee feedback into actionable insight
Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams’ voices.
