Podcast
- Insights
- Podcast
How can you maintain customer affinity while rebranding?
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.
Digital ExperienceHow can employee-facing technology improve your customer experience?
On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.
Digital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
Digital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
Digital ExperienceSeth Earley on setting the groundwork for AI implementation
On this episode, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth's insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.
Digital ExperienceFinancial Services & FintechBitpanda on the future of investing
On this episode, we're joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas' take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.
Digital ExperienceFinancial Services & FintechHow a modern fintech is transforming traditional business banking
On this episode, we're joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.