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What big questions should CX leaders ask to improve customer outcomes?
On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.
Digital ExperienceHow can employee-facing technology improve your customer experience?
On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.
Digital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
Digital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
