Research & Reports

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Mockup of the "Safety in numbers" report on a tablet, with a plant in the background
NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability cover in front of two leaves.
Image of a plant leaf overlaid with an illustration of connected digital pathways.
The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.
Image from within the 2025 CX Leaders Trends & Insights report from Execs In The Know, depicting three people in business attire having a conversation in an office setting
Photo of three colleagues establishing priorities with sticky notes
Image of the NelsonHall NEAT Evaluation for TELUS Digital with plant in background
A PDF of the Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas overlaying a green plant.
A closeup shot of a person typing on a keyboard. A digital representation of the computer screen appears above the keyboard that shows the user speaking with a chatbot.
Cover image from the TELUS Digital (formerly TELUS International) 2023 Sustainability and ESG Report depicting a group of people holding their hands in a circle around an illustration of a globe.
Green and purple bar graph

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