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infobrief

Guide

Resource Type Article

Article

Learn how TELUS Digital combines LLM automation with "human-on-the-loop" policy stewardship to navigate cultural nuance, resolve policy collisions and prioritize accuracy over scale in content moderation.

content moderation ai automation (2)

From validation to collaboration: Rethinking human-in-the-loop processes in trust and safety automation

This article breaks down the five main pillars of AI-driven fraud and provides a strategic framework for protecting your customers and infrastructure. Learn how to stay ahead of evolving threats while maintaining a seamless experience for your legitimate customers.

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Enterprise fraud mitigation: How leaders can stay ahead of AI-driven threats

10 steps Adobe CDP Guide

10 steps Adobe CDP

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10 steps to launching Adobe Real-Time CDP

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Leverage our diverse cross-vertical  and deep domain expertise to tackle your industry's unique challenges. From Omnichannel Customer Experience (CX) and Trust & Safety, to AI Data Solutions and IT Lifecycle Management, our integrated services support every stage of your digital transformation journey.

Our industry expertise covers:

Learn more about our industry expertise

Our Humanity-in-the-Loop principles

As a partner to more than 600 leading-global brands, we harness best practices from market leaders and disruptors to ensure your brand delivers exceptional CX.

Deep domain expertise

Our team of experts analyze the customer journey and identify how to simplify touchpoints to optimize costs while remaining customer-first.

Process excellence

Innovative technology – including generative AI – fuels our agile solutions, powering digital channels and improving operational efficiency for our clients. 

Best-in-class technology

Industry expertise to unleash digital customer experience excellence

Generative AI

Fraud Prevention

Adobe Experience Cloud 

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Insights

Award-winning expertise

Annual cost savings via reduced attrition

Customer Experience

Outsourcing Partnerships

Case Study

Check out our solutions

Helping a global media and technology company deliver secure, efficient customer experience at scale

Case studies

Trusted by leading technology brands, including:

Tech companies are expected to innovate quickly while staying reliable, secure and trusted as they scale. We help remove friction from growth by building and applying AI, accelerating time to market, strengthening digital engagement and enabling experiences that adapt as users and expectations evolve.

Teams designed for modern tech organizations

Proven AI delivery experience

Deep compliance expertise

A culture of continuous improvement

Execution matters when expectations are high and margins for error are small. Our approach is built to deliver work that teams can rely on, even as priorities and conditions change.

Technology companies need solutions that work together, not in silos. Our approach brings the right capabilities together to strengthen performance, efficiency and long-term operational resilience.

Deliver expert support customers can rely on

Enable seamless journeys across every touchpoint

Build digital experiences that drive adoption and growth

Improve AI performance with production-ready training data

Turn AI investments into practical, scalable business outcomes

Protect platforms from abuse while preserving user engagement

Digital foundations built for always-on tech

From product-led companies to SaaS platforms, growth in the tech sector brings distinct challenges. With over 20 years of experience serving diverse technology models, our experts and AI-enabled workflows help teams operate responsibly, securely and reliably at every stage.

Delivering stand-out experiences across the tech ecosystem

Games

Scaling & Growth

Ramping player support for a games colossus

Trust & Safety

Content Moderation

Protecting the player community for a global games platform

Aligning content moderation operations to new legislation for a games client

Trusted by leading games studios, including:

NelsonHall names TELUS Digital a content transformation Leader

The best games demand more than just great gameplay. They require reliability, trust and consistency at scale. We help studios deliver digital experiences that enable safe, engaging play as audiences grow, platforms expand and live-service demands evolve.

Designed for launch-to-live volatility

Domain expertise rooted in gaming

Global delivery, done intentionally

AI-first development

From global scale to day-to-day execution, how a partner operates matters. Our approach is designed around the demands of modern games, combining flexibility, governance and expertise to strengthen operations.

Behind every successful game is a complex, always-on operation. Our solutions address the realities of scale after launch, delivering reliable service, safer player environments and operations that hold up over time.

Access scalable, multi-channel player support

Enhance customer service with AI-powered tools

Protect revenue and player trust

Build thriving player communities

Drive player acquisition and engagement

Enabling trusted digital experiences for global games audiences

Gaming environments operate in real time, where performance, fairness and player behavior directly shape engagement. Creating safe gaming ecosystems and tailored experiences for players is core to how we maintain healthy, active gaming communities.

Gaming and interactive entertainment

Level up with a player experience partner you can trust

Gaming and interactive entertainment Insights

Boost your player experience

Software businesses rely on continuous delivery and consistent performance to meet user expectations. We help teams manage always-on products with dependable operations, responsive support and experiences that reinforce confidence throughout the user journey.

Software

Software Insights

Operating multi-party environments introduces heightened governance and accountability requirements. Our capabilities reduce fraud and abuse, manage risk and enable reliable interactions across buyers, sellers, creators and partners.

Platforms and marketplaces

Platforms and marketplaces Insights

Hardware brings digital experiences into the physical world and technology brands remain accountable long after devices ship. Our teams assist device users, manage performance and reliability, and deliver consistent experiences across products, software and supporting services.

Hardware and connected devices

Hardware and connected devices Insights

Turning AI potential into business impact requires the right data at every stage. We combine data engineering, frontier model training data and intelligent automation to help clients move from experimentation to execution.

AI builders

AI builders Insights

Technology

Put the right support behind your tech

Technology Insights

Keep momentum behind what you’re building

Celebrated solutions for the moments that matter

Communications & Media

AI-Powered CX

Enterprise AI engineering for business transformation

Revolutionizing customer experience with AI-driven network optimization

Services engaged

Digital Experience

Transform your brand

Reducing high call volume with Adobe Customer Journey Analytics

The challenge

Our approach

The results

Coverage using in-sprint automation testing

Enterprise IT

QA & Testing

Optimizing application development with cloud-native solutions and automation

Trusted by the industry’s leading brands

Don't waste time on trial and error. We're a wholly-owned subsidiary of TELUS Corporation and a partner to TELUS Communications, a leading global technology company. This means we have a unique operator advantage with real telecom expertise and AI-fueled solutions proven at scale.

Frequently asked questions

True telecom specialists

Trusted by global telecom leaders

Telecom-ready AI innovation

End-to-end transformation partner

Partner with a company who understands the complexities of your business. Benefit from battle-tested solutions and deep telecom expertise proven at scale with the world's most demanding CSPs.

Access capabilities spanning customer experience, digital innovation, platform modernization and security — all proven with the industry-leading CSPs.

Turn support calls into sales opportunities

Modernize legacy billing and provisioning platforms

Deploy AI that resolves billing and network issues

Address low digital adoption and poor app experiences

Scale beyond infrastructure limitations with cloud

Keep violative content off your network

AI-fueled telecom solutions proven at operator scale

With two decades supporting communications service providers (CSPs), we understand industry nuance. Tailored solutions are one call away.

The right partner for your segment

The future of growth in telecom lies in selling solutions, not just connectivity. Transform your business by packaging cloud, cybersecurity and managed services into market-ready products. Intuitive digital marketplaces simplify the B2B sales cycle, making complex enterprise offerings as easy to sell as consumer plans.

Business & enterprise

Business & enterprise Insights

Winning the connected home requires moving beyond simple bundling to true convergence. A unified digital household view enables cross-selling fiber, 5G and smart home solutions. This integrated approach powers hyper-personalized, predictive care that reduces churn and increases household value.

Consumer

Consumer Insights

Infrastructure deployment shouldn't be a bottleneck to growth. Automated provisioning and intelligent network design compress activation timelines from fiber-in-ground to service-ready. Proven at scale with major fiber deployments, our solutions help CSPs monetize infrastructure investments faster while maintaining reliability.

Network infrastructure & design

Network infrastructure & design Insights

Telecommunications

Tech and industry partners

Calling all telecom leaders

Telecommunications Insights

Dial up your telecom operations with AI-fueled tech and expert teams

Celebrating excellence

Pepsi bottles and cans printed with QR codes to promote the Pepsi Super Bowl LVI Halftime Show app

Viewers who tuned into the Pepsi Super Bowl LVI Halftime Show

Concurrent sessions per second at peak load with 99.96% uptime

Digital Experience Best Practices

Optimize your digital product strategy

500M QR codes, 103M viewers: from concept to brand bowl MVP in weeks

Retail & Ecommerce

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

Challenge

Approach

Results

iZotope’s Adobe-powered ecommerce transformation

Case studies: Our expertise in action

Trusted by media and entertainment icons

Leading media brands trust TELUS Digital to solve their most complex streaming, publishing and fan-engagement challenges. We build end-to-end experiences that exceed expectations at every touchpoint and create tangible impact — boosting satisfaction, driving subscription growth and fighting churn.

Build: Delivery for every channel and interaction

Optimize: Predictive analytics for rapid growth

Run: Content moderation for safe communities

Our award-winning team delivers the right content through the right platform at the right moment.

We combine digital product expertise, content intelligence and CX solutions to build engaging experiences that scale with your organizational goals.

Build immersive, hyper-personalized digital experiences

Turn contact center support into your engine for growth

Ensure tech reliability at global scale

Secure subscriber trust and brand integrity

Building, optimizing and running the most critical media channels

Generic solutions don't solve specialized problems. We leverage deep-rooted media expertise to tailor our capabilities to the precise requirements of your sector and deliver impact where it matters most.

Solve your sector’s unique challenges with a proven partner

TELUS Digital teams optimize content delivery, user experience and monetization for streaming platforms. With experience in every model (AVOD, SVOD, TVOD and FAST) and across every platform (mobile, web, STB, TV, Roku), our global experts build custom solutions for audience growth.

Streaming & entertainment

Streaming & entertainment Insights

We know what makes live experiences thrilling. From global leagues to esports, we leverage decades of expertise in real-time delivery and fan engagement to ensure every second of the action is seamless, interactive and unforgettable.

Sports & live content

Sports & live content Insights

We partner with publishers to create new subscription services and optimize revenue in ad-supported delivery across web and mobile. Our digital marketing teams foster revenue growth and catalyze content re-engagement across platforms.

Print media

Print media Insights

Media

Media Insights

Industry expertise to unleash digital customer experience excellence

Technology

Telecommunications

Media

Banking, Financial Services & Insurance

Travel & Hospitality

Retail

Healthcare

Automotive

Learn more about our industry expertise