The customer experience transformation partner

TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams

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Trusted by over 600 clients

Win the moments that matter

End-to-end solutions across the customer journey

  • Acquire

    Accelerate growth with targeted audience outreach.

  • Engage

    Immerse customers in seamless digital experiences.

  • Empower

    Support customers with AI-powered care in their channel of choice.

  • Safeguard

    Protect your customers and brand with trust and safety services.

  • Expand

    Grow lifetime value with personalized, data-driven engagement.

The seamless blend of technology, data and human ingenuity

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CX Management

Contact center expertise meets AI technology to transform customer interactions, reduce costs and turn support into revenue.

AI Transformation

Frontier AI training data, engineering and intelligent automation to accelerate responsible AI rooted in real ROI.

Digital Solutions

Award-winning design and full-stack engineering deliver market-leading apps, websites, campaigns – and the systems that power them.

Trust & Safety

Intelligent detection and compliance capabilities protect customers and brands through fraud prevention, content moderation and ID verification.

Experiences that drive results

  • Delivering responsible enterprise AI with real ROI

    Our teams have more than 40 specialized AI applications in production for TELUS, including contact center agent training, fraud prevention, field tech optimization and the world's first Privacy by Design-certified support tool.

    • AIチャット
    • モバイルアプリ
    • ウェブ
    • コンタクトセンター
    • $600M+in financial benefits through AI and advanced analytics since 2023

  • Pepsi's Super Bowl win: A buzz-worthy second screen experience

    • モバイルアプリ
    • プッシュ通知
    • 1.3Mengaged app sessions and Brand Bowl MVP

  • 4x bookings growth via Brightline's high-speed digital transformation

    • ウェブ
    • モバイルアプリ
    • キオスク
    • 95%of revenue growth driven by digital channels, with 70% faster booking in new app

  • Doubling asset growth and saving $1M/Yr with redesigned enrollment

    • 600%increase in same day enrollments

  • Transforming a global fintech’s sales operations with enterprise lead qualification

    • 47.6%conversion rate growth

  • Collecting in-field driving data to train a leading insurance provider's rewards application

    • 2,360test drives completed

  • Enhancing customer satisfaction and brand perception for a global payment provider

    • +86ppincrease in brand Net Promoter Score

  • Delivering online safety management for a global ecommerce brand

    With millions of product listings and reviews, our client needed scalable content quality protection. Our experts created a hybrid automation-human model combining AI moderation, review curation, platform integration, and a two-stage QA framework with in-house quality support.

    • 98%QA score (exceeding the 95% target)
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  • TELUS Digital has been an essential partner in our digital transformation journey. They seamlessly integrate with our team while providing valuable technical insights.

    Marc FarrugiaExecutive Vice President and Chief Administrative Officer,Sun Communities

  • We are beyond impressed with how TELUS Digital treats their employees and love the fact that it translates into how agents treat our customers. This has by far been the best strategic outsourcing move in my 20+ years…

    Vice President, Customer Care,Global Payment Company

  • When we look for partners to label data, we look for groups that have a wellness-first perspective and the capability to bring rigor to a complex problem. TELUS Digital has been great in both capacities… We’re looking forward to working with them again.

    Dr. Rebecca PortnoffHead of Data Science,Thorn
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Transformation done differently

Ready to win the moments that matter? 

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