Fuel iX™
Enterprise-grade AI engine
Accelerate generative AI (GenAI) benefits while ensuring flexibility, control, productivity and trust.
Accelerate time to market
Put generative AI applications into production faster using flexible solutions for development, deployment, testing and management.
Avoid vendor lock-in
Gain the ability to switch easily between different AI models and cloud services, ensuring your applications are future-proofed and not tied to a single provider.
Consolidate management
Observe and manage all of your GenAI capabilities through one centralized interface where you can control access, monitor performance and orchestrate workflows.
Privacy-by-Design Certified
TELUS and Fuel iX, awarded the first global certification for GenAI Privacy by Design, ISO 31700-1The Fuel iX advantage
Meet your CX business needs faster, and more strategically, than ever.
Flexibility
Manage AI capabilities across different cloud and model providers, and toggle between foundation models during testing or at runtime.
Productivity
Amplify employee impact using generative AI copilots and assistants to streamline workflows and create value quickly.
Control
Establish centralized control over custom and third-party generative AI solutions with unified observability, orchestration, governance and moderation.
Trust
Deploy in shared or private environments with enterprise-grade features for privacy, safety, security and data sovereignty.
The enterprise AI engine
Applications managed by a centralized control plane.
Fuel iX Core
Centrally manage and enable generative AI capabilities and future proof your company against asymmetric technology innovation. Fuel iX Core includes a range of scalable enterprise services like arbitration, orchestration, moderation and validation. Plus, it provides a common management backbone for integration, administration, security and observation.
Fuel iX EX
A generative AI employee assistant designed to support employee productivity, creativity and research at the enterprise level. With a single point of entry, employees have access to an intuitive and enterprise-safe GenAI interface to help them with everyday tasks including knowledge searches, summarization, copywriting, image generation and code writing.
Fuel iX Fortify
Fuel iX Fortify automatically detects AI safety and security vulnerabilities in GenAI-enabled chat applications. The tool is built on rigorous data science research and simulates real-world attacks at scale. It can be employed by non-technical users, such as product managers and analysts, to proactively identify vulnerabilities in GenAI systems, or to augment and accelerate the work of professional security red teams.
Fuel iX Customer Simulator
An AI-powered role-playing tool designed to enhance customer service agents' proficiency in customer interactions. The tool simulates real-world customer scenarios in a low-risk training environment, providing immediate evaluative feedback and coaching. It’s also easy to incorporate into existing training workflows via API endpoint integration.
How TELUS accelerated productivity with Fuel iX
TELUS CIO, Hesham Fahmy, talks about his generative AI journey and the importance of providing access to a variety of AI models and cloud services.
An industry leader in digital CX solutions
0AI Breakthrough Awards for Best Informational Bot
+ 0MData annotators, linguists and raters in our AI Community
+ 0Years of deep domain experience
As a customer-first organization, it is important that iRobot Customer Care is equipping our employees with the tools they need to efficiently and successfully resolve issues. TELUS Digital's AI agent-assist bot has been a part of improving our agents' confidence and reducing new-hire average call handle time (AHT) by more than 10% (and up to 25% in the first five weeks).
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