Cloud Contact Center Solutions
Enhance your customer service experience with TELUS Digital's feature-rich, cloud-based contact center solutions, personalized to fit every business size and need.
Enhance the customer journey
Facilitate seamless interactions across all of your support channels, optimize resources and personalize customer experiences for a smoother, more responsive journey.
Increase efficiency
By leveraging AI-driven insights, your agents can handle interactions across channels more effectively.
Gain valuable insight into your business
Leverage advanced analytics and AI-driven tools to extract meaningful, real-time data from customer interactions. Better understand trends, preferences and pain points for informed decision-making.
End-to-end cloud contact center solutions
Discover how our feature-rich cloud contact center platforms, combined with our knowledge management (KM) capabilities, can streamline your CX management and reduce costs.
Contact Center as a Service (CCaaS)
TELUS Digital is proud to partner with Five9 — a leading CCaaS provider — to offer an advanced cloud-based contact center platform. Together, TELUS Digital and Five9 work to elevate your contact center with innovative AI tools and omnichannel capabilities to increase efficiency, empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes.
Knowledge Management (KM)
In partnership with eGain — a leading provider of AI Knowledge Management — we offer the eGain Knowledge Hub™, a comprehensive solution that enables hyper-intelligent self-service and empowers agents to perform at their highest level. It includes:
- Content management
- Profiled content access
- Conversational/GenAI
- Search methods
- Analytics
Workforce Engagement
Our Workforce Engagement Solutions (powered by Verint) empower organizations to maximize operational efficiency and enhance productivity. By leveraging advanced analytics, real-time insights and automation, businesses can:
- Balance schedule flexibility with optimal staffing levels
- Measure the quality and compliance of interactions
- Gather rich insights about conversations across all channels
- Gain real-time AI-powered assistance for optimal outcomes
Cloud Contact 360 (CC360)
CC360 delivers pure-cloud, omnichannel services accessible anywhere with an internet connection and is the perfect foundation to a work-at-home solution. The solution further integrates with remote virtual desktops and a full suite of CX solutions.
- Scalable and customizable to support businesses of all sizes
- Self-admin tools with an intuitive, point-and-click UI
- Drag and drop IVR workflow engine application
- Disposition codes, campaigns, VoC surveys and more
- Business Intelligence (BI) and reporting
Discover how to take every customer interaction to a higher level
Speak with a digital cloud specialist today.
Contact sales