Cloud Contact Center Solutions
Enhance your customer service experience with TELUS Digital's feature-rich, cloud-based contact center solutions, personalized to fit every business size and need.
Enhance the customer journey
Facilitate seamless interactions across all of your support channels, optimize resources and personalize customer experiences for a smoother, more responsive journey.
Increase efficiency
By leveraging AI-driven insights, your agents can handle interactions across channels more effectively.
Gain valuable insight into your business
Leverage advanced analytics and AI-driven tools to extract meaningful, real-time data from customer interactions. Better understand trends, preferences and pain points for informed decision-making.
End-to-end cloud contact center solutions
In collaboration with our strategic partners, our professional services team offers comprehensive support — from strategic consulting and implementation to ongoing optimization. Discover how our tailored Contact Center as a Service (CCaaS) solutions can help you reduce costs and offer top-notch CX.
CCaaS with Google
Backed by a 10-year strategic alliance with Google Cloud, our professional services team leverages Google Contact Center AI (CCAI) expertise to deliver transformative customer service solutions. As a trusted Google Cloud partner, we offer:
- Advanced NLU for superior intent recognition
- Extensive interconnected data for deeper customer insights
- Seamless Google Workspace integration
- Multilingual speech-to-text and text-to-speech capabilities
- Industry-leading security and compliance standards
CCaaS with Local Measure and Amazon Connect
We integrate Amazon Connect with Engage by Local Measure to provide robust, cloud-based contact center solutions. By leveraging GenAI capabilities powered by AWS and Amazon Bedrock, our professional services team enables businesses to deliver efficient, personalized CX, delivering:
- Intuitive interface for streamlined agent workflows
- Unified customer profiles across channels
- Scalable infrastructure for high-volume interactions
- Extensive third-party integration ecosystem
CCaaS with Five9
Together with Five9, we work to elevate your contact center with innovative AI tools and omnichannel capabilities to increase efficiency, empower agents and delight customers — all while providing the analytics and insights needed to drive meaningful business outcomes.
- Intelligent Virtual Agent for advanced self-service
- AI-powered agent assist for real-time guidance
- Workflow automation for streamlined processes
- Native gamification to boost agent performance
- Purpose-built APIs for deep system integrations
Knowledge Management (KM) with eGain
In partnership with eGain — a leading provider of AI Knowledge Management — we offer the eGain Knowledge Hub™, a comprehensive solution that enables hyper-intelligent self-service and empowers agents to perform at their highest level. It includes:
- Content management
- Profiled content access
- Conversational/GenAI
- Search methods
- Analytics
Workforce Engagement with Verint
Our Workforce Engagement Solutions (powered by Verint) empower organizations to maximize operational efficiency and enhance productivity. By leveraging advanced analytics, real-time insights and automation, businesses can:
- Balance schedule flexibility with optimal staffing levels
- Measure the quality and compliance of interactions
- Gather rich insights about conversations across all channels
- Gain real-time AI-powered assistance for optimal outcomes
Insights
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Discover how to take every customer interaction to a higher level
Speak with a digital cloud specialist today.
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