Implement a smarter contact center solution

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CCaaS with Local Measure and Amazon Connect

Leverage our partnership with Local Measure and Amazon Connect to deliver seamless experiences across voice, chat, email and social media. With intelligent, adaptable tools, we help optimize your operations and elevate service delivery.

  • Increase efficiency

    Enhance agent productivity with automated tasks and streamlined workflows, all designed to reduce average handle time and improve customer satisfaction.

  • Access end-to-end expertise

    Optimize operations, boost security and unlock growth with the expertise of our professional services team, guiding your digital transformation every step of the way.

  • Gain flexibility

    Adapt swiftly to changing needs with a cloud-based solution. Scale easily and implement features like AI-powered chatbots and real-time analytics without traditional infrastructure constraints.

Local Measure's Engage for Amazon Connect

Local Measure’s Engage is a pre-built, multilingual, cloud-based contact center platform that enables CX optimization with no infrastructure investment. Empower your agents with real-time insights, smart automation and GenAI to streamline interactions across channels and bridge language barriers.

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Omnichannel CX

Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, human experiences they want. The platform offers:

  • Omnichannel inbox
  • AI-powered voice interactions
  • Cross-channel history
  • Pre-built digital channels
A man working on a tablet.

Next-Level Customer Personalization

Gain deeper insights into your customers to anticipate their needs and tailor their experience. The platform offers:

  • Case management
  • Knowledge base integration
  • Customer profiles
  • Contact search
  • Internal notes

Actionable Business Intelligence

Get valuable insights, drive continuous improvement and maintain business continuity while more effectively managing agents with:

  • Real-time dashboards
  • Resolution codes
  • Existing BI tool integration
  • And more
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Salesforce CTI adapter

If you’re using Salesforce, easily integrate the Engage CTI adapter to manage inbound inquiries and send outbound messages directly from Salesforce.

    Transforming customer journeys for media and communications companies

    See how TELUS Digital designed, built and implemented an AI-powered asynchronous messaging tool to enable efficient, personalized service.

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    Insights

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    Take your customer experience to the next level

    See how Local Measure’s Engage for Amazon Connect can help elevate your CX.

    Contact sales

    Transform your business with our end-to-end solutions