Modernize your contact center

Contact sales

CCaaS with Google

Leverage our partnership with Google to deliver end-to-end CCaaS solutions, combining AI tools like virtual agents and agent assist with expert professional services. From implementation to optimization, we enable automation, agent empowerment and customer delight — tailored to your unique needs.

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  • CaaS With Google - Benefits - Innovation and Adaptability

    Accelerate innovation and adaptability

    Quickly deploy new AI features and adapt to changing needs with a cloud-native platform, enabling faster innovation and future-proof contact center operations.

  • CaaS With Google - Benefits - Enhance Customer Satisfaction

    Enhance customer satisfaction

    Deliver seamless omnichannel experiences with virtual agents and automation, ensuring faster resolutions and boosting customer loyalty and satisfaction.

  • CaaS With Google - Benefits - Scale securely

    Scale securely and reliably

    Protect sensitive data and ensure uptime with Google Cloud’s secure, compliant and scalable infrastructure — supporting your contact center’s growth and resilience.

Elevate contact center efficiency with AI-powered solutions

TELUS Digital and Google’s Customer Engagement Suite integrate advanced AI tools to modernize your contact center. From self-service automation to real-time agent support, our solutions streamline operations, reduce costs and empower teams to deliver exceptional customer experiences.

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Professional Services

Accelerate automation with expert guidance from our professional services team. We configure Google’s conversational agents to align with your brand voice and workflows, ensuring rapid deployment and measurable results. Our services include:

  • Custom conversational AI design
  • Pre-launch testing and tuning
  • Live agent escalation setup
  • Ongoing optimization support

Real-Time AI Assistance

Empower your agents to respond faster and more accurately to customer queries with Google’s Agent Assist. Features include:

  • Context-aware recommendations
  • Knowledge base access
  • Sentiment-driven guidance
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Advanced Analytics

Make data-driven decisions and gain visibility into contact center performance with Google’s Conversational Insights. Track KPIs, uncover customer trends and monitor agent effectiveness — all in one place. Features include:

  • Real-time dashboards
  • Customizable reporting
  • Topic/cluster analysis
  • Agent performance tracking
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Omnichannel Engagement

Unify voice, chat, email and social media interactions on a single cloud-native platform for consistent customer experiences. Features include:

  • Unified customer journey mapping
  • Cross-channel continuity
  • Automated routing
  • Native Google Cloud integration

Insights

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Transform your contact center with expert-led CCaaS

See how our professional services team delivers Google’s solutions to elevate CX and drive ROI.

Partner with us today

Transform your business with our end-to-end solutions