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TELUS Digital Celebrates Grand Opening of Maitland Site in Cape Town

Press ReleaseJune 25, 2025

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  • Marking a Milestone for South Africa Operations, TELUS Digital reaffirms commitment to people-first innovation and long-term regional investment

Cape Town, South Africa (June 25, 2025) - TELUS Digital Experience (TELUS Digital) (NYSE and TSX:TIXT) a leading global technology company specializing in digital customer experiences, officially opened its newest site in Maitland, Cape Town today. The event also serves as the formal introduction of its flagship Woodstock site, operational since 2022, highlighting its crucial role in the company’s expansion into South Africa.

The launch signals a key chapter in TELUS Digital’s global journey and reflects the company’s continued investment in people, innovation, and sustainable growth across high-potential markets.

“Today’s celebration in Maitland and the recognition of our work in Woodstock represent more than just the opening of a new site. It’s a milestone in our mission to redefine customer experience by combining global strategy with local excellence,” said Jason Macdonnell, Acting Chief Executive Officer and Chief Operating Officer, TELUS Digital and President, Customer Experience. “South Africa is a critical part of that mission. With over 1,200 jobs created in just two years, tapping into an incredibly skilled and diverse talent pool, combined with world-class infrastructure, this is a country poised for a bright economic future, and we’re proud to grow with it. Our teams here show the world what’s possible when technology meets humanity.”

Celebration event for official opening of Maitland site in Cape Town, South AfricaTELUS Digital celebrates official opening of new Maitland site in Cape Town, South Africa. From left to right: Lihle Bangisi, People and Culture team, South Africa, Jason Macdonnell, Acting Chief Executive Officer and Chief Operating Officer, TELUS Digital, Rajiv Dhand, Regional vice president Asia Pacific and Africa, TELUS Digital and Veliswa Jikwa, People and Culture team, South Africa.

Building a people-first workplace in Cape Town

Both the new Maitland facility and TELUS Digital’s Woodstock site are designed to reflect the company’s belief that well-supported teams are the key to customer experience excellence.

“Our people are the cornerstone of our business. That’s why every inch of our Woodstock and Maitland sites were built with a people-first mindset. The facilities include spaces such as quiet rooms, gym facilities and collaborative lounges, all featuring design elements that pay tribute to the unique and vibrant cultures of Cape Town,” said George Todd, Vice President for South Africa at TELUS Digital. “We’re not just opening buildings, we’re building a world-class culture, rooted in purpose, pride, and community. The 1,200+ jobs we’ve created are just the beginning. To our teams: we’re so thankful you’ve made this possible and built something meaningful that will last.”

The new Maitland site features advanced workspaces equipped for high-performance customer experience (CX) delivery, team engagement, and wellness. Like Woodstock, it includes training centers, healthcare access, and digitally enabled environments that reflect TELUS Digital’s global design standards with a local feel.

A transformation partner, not just a provider

More than just a CX partner, TELUS Digital positions itself as a digital-first transformation partner. The company’s AI-powered tools, human-centered processes, and consistently high customer satisfaction scores set it apart in the global marketplace.

TELUS Digital continues to scale its unique approach to customer experience, one that blends technology, people and purpose, and to meet the evolving needs of clients around the globe.

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