Newsroom

Steve Nemzer, TELUS Digital's Senior Director of AI Innovation & Growth, shared his insights for Slator's Data-for-AI market report on how language solutions integrators are well positioned to support the growing demand for high-quality AI training data. Nemzer explains that their existing networks of linguists, language specialists and domain experts can help AI developers build more culturally and linguistically diverse datasets.

Speaking at Money20/20 Asia 2026 in Bangkok, Carolyn Fox, Director of Trust and Safety at TELUS Digital, said AI is making fraud easier to launch and harder to contain, with many scams starting on social media and dating platforms before reaching financial institutions. Drawing on insights from her panel, How Cybercriminals Are Targeting Fintech and What’s Next, she stressed that effective fraud prevention requires connected systems and human oversight alongside AI-driven tools.

Robin Jakobsen, Director of Product Strategy, CXM at TELUS Digital says enterprises are leaving growth on the table when they limit CX partners to support-only roles. In MartechView, he explains how CX partners can use customer data, analytics, AI-powered insights and frontline talent to identify sales opportunities, improve retention and turn everyday service interactions into revenue-driving moments

As AI becomes increasingly deployed in environments like robotics and autonomous systems, TELUS Digital highlights why human oversight is becoming more important, not less. Safe, scalable AI depends on high-quality training data, human review in ambiguous cases and the operational discipline to maintain accuracy and trust at scale.

Renato Vicente, Director at the TELUS Digital Research Hub, shares insights from a recent paper he co-authored on the security risks of persona-driven LLMs. The research finds that when LLMs are asked to adopt personas, a standard practice in most enterprise deployments, their moral judgments can shift significantly, with larger models proving more susceptible. Vicente says that organizations should put persona definitions through the same rigorous review as any other security policy and test for behavioral consistency, especially in high-stakes use cases like compliance, legal, or finance.

Robotics and autonomous systems programs are running into a critical limitation: simulation environments can't replicate the sensor noise, lighting shifts, and physical unpredictability that models encounter in real-world deployment. Steve Nemzer, Senior Director of Artificial Intelligence Research & Innovation at TELUS Digital, explains that successful physical AI programs require real-world sensor data as the foundation of their training pipeline, with synthetic data playing a supporting role to fill edge-case gaps—a shift that demands annotated multi-sensor datasets at a scale the industry is only beginning to build.

Autonomous vehicle programs are failing at scale because the gap between pilot-stage annotation and production-grade operations is wider than most teams anticipate. Steve Nemzer, Senior Director, Artificial Intelligence Research & Innovation at TELUS Digital, explains that successful AV programs treat annotation as core infrastructure from day one, implementing cross-sensor consistency checks and quality enforcement that prevent labeling errors from propagating through millions of training frames and derailing time-to-production.

TELUS Digital, an Adobe Gold Solution Partner, will demonstrate its end-to-end agentic AI workflow at Adobe Summit 2026. Designed to solve the "activation gap", the technology combines custom GenAI with Adobe Experience Platform to compress response latency from days to mere minutes through real-time extraction, unification, and activation of customer data.

Bret Kinsella, General Manager and SPV, Fuel iX™ at TELUS Digital discusses how enterprises can move beyond manual red teaming to systematic, scalable AI safety testing. He also talks about TELUS Digital's Fuel iX Fortify platform, which automates attack simulation across hundreds of risk scenarios to catch vulnerabilities before they reach customers. The conversation covers the evolving threat landscape of generative AI, mapping findings to major security frameworks and why organizations need to rethink AI governance as deployment accelerates.

TELUS Digital, an Adobe Gold Solution Partner, will showcase how generative AI (GenAI) and real-time AI orchestration convert contact center interactions into activation-ready intelligence at Adobe Summit 2026 taking place at the Venetian Convention and Expo Center in Las Vegas, Nevada from April 20 to 22. The company will demonstrate an end-to-end agentic AI workflow that extracts intent and sentiment from customer conversations and instantly activates personalized web experiences and loyalty programs.

A new IDC InfoBrief, sponsored by TELUS Digital, highlights what enterprise leaders are looking for from a CX partner. The findings also point to a significant opportunity for businesses to get more value from those relationships by expanding them beyond traditional support functions. That includes using them to help drive customer acquisition, expansion and revenue growth.

AI is changing how people get things done online by helping them search, decide and take action in one place instead of moving between multiple apps and websites. Andrew Carter, Director of Engineering Practices, TELUS Digital, suggests this shift could be as significant as the rise of the App Store in the late 2000s, with important implications for how brands design and deliver digital experiences.