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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

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TELUS Digital Experience introduces Fuel EX, an enterprise-safe GenAI employee assistant enhancing productivity with secure, flexible access to over 20 large language models. Already boosting productivity for 35,000 employees, Fuel EX sets a new standard in secure, AI-driven workplace tools.

TELUS Digital Experience Launches Fuel EX, an Enterprise-Safe Generative AI Solution for Employee Productivity and Knowledge Search

Five key contact center trends you should know for 2025

Efficient CX delivery: A tech-driven approach

Forrester’s Budget Planning Guide 2025: Customer Experience

How can you maintain customer affinity while rebranding?

Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Fine-tuning large language models: A primer

Fuel iX

Cloud Contact Center

GenAI Jumpstart

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Financial Services & Fintech

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Guide

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Article

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Case Study

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Video

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Research & Reports

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Podcast

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

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The CCaaS breakthrough: Redefining customer interactions with AI

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

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Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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Application Services

Design, build and optimize personalized applications for delightful customer experiences.

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An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

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Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

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Fuel iX Category

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

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Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

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IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

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Fraud Prevention & Detection

Actively safeguard against fraud with prevention, detection and compliance programs.

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Software Testing Services

Maintain optimal performance across your digital channels.

Winning customer loyalty at all touchpoints

Crafting enduring customer experiences with data, technology and the promise of humanity.

The AI-fueled experience partner of choice

Real-world solutions supported by cutting-edge technology

Power your productivity with an enterprise-grade generative AI engine

Reliable and scalable CCaaS solutions

Eight-week virtual assistant prototype

Real-world solutions supported by cutting-edge technology

Power your productivity with an enterprise-grade generative AI engine

Reliable and scalable CCaaS solutions

Eight-week virtual assistant prototype

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