Support Channels
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- Support Channels
- Support Channels
Let's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
- Support Channels
Proactive live chat: What it is and how to get it right
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
- Support Channels
Live chat support best practices
Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.
- Support ChannelsGames
Why gamers love video-based player support
A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.
- Support Channels
Best practices for superior customer service through text message
Discover best practices to ensure your brand can successfully execute the unique nuances of SMS-based support and increase customer satisfaction in the process.
- Support ChannelsFinancial Services & Fintech
How to structure chat services for financial brands
Chat support provides financial services firms an opportunity to build customer trust, while maximizing the customer experience, but only when implemented correctly. Discover tips to effectively structure your chat services.
- Support Channels
How to defuse a difficult customer service situation with email support
Discover how email can be used proactively to take control of difficult interactions and improve customer satisfaction, in ways that other support channels cannot.
- Support Channels
Email customer support: Striking the right balance between personalization and automation
Email is still the most-used service channel world-wide. But how do you personalize email while maintaining efficiency and controlling costs? Learn these tips to both automate and personalize, even at the same time.
- Support Channels
Five ways to ensure your email customer support program is mobile friendly
Despite other digital channels, email still ranks as a top (even preferred) customer support channel. But as consumers continually adopt mobile devices, the need for email to be mobile friendly is critical. Read these tips for mobile email support.
- Support Channels
Optimizing email for the modern customer service environment [Best practices study]
While chat and social media customer support seem ‘way cooler’- email remains more appealing than ever, ranking as the number one option for support for those under the age of 55. Optimize your email support programs with these tips.
- Support Channels
What to consider when outsourcing video chat and SMS customer support
Businesses are increasingly expected to offer support by way of emerging channels. But before your company adds live video chat, Facebook Messenger or SMS to a ‘Support’ webpage, there are things to consider.
- Support Channels
Six ways to make the most out of outsourced chat support for both customer service and sales
Data shows that customers love chat customer service. But when it comes to outsourcing this support channel, what should you consider to keep CSAT high? Here are six tips from industry experts.
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