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Next-generation KPIs: Redefining customer experience measurement
Customer ExperienceNext-generation KPIs: Redefining customer experience measurement
Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.
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Safety in numbers: Trust and safety trends, 2025
Trust & SafetySafety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
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Execs In The Know: 2025 CX Leaders Trends & Insights
Customer ExperienceExecs In The Know: 2025 CX Leaders Trends & Insights
Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.
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Latest Insights
AI DataThe evolution of post-training in the age of reasoning models
Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.
Research & ReportsCustomer ExperienceNEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability
Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.
BrochureCustomer ExperienceEnd-to-end digital CX solutions
TELUS Digital transforms digital customer experiences through AI-powered, end-to-end solutions. Learn how we combine advanced technology with human expertise to deliver proactive, seamless customer interactions that drive results.
Podcast34 minsApril 29, 2025Financial Services & FintechHow can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
Trust & SafetyFinancial Services & FintechHow can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
- Research & ReportsTrust & Safety
Safety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
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