Insights
Uncover new ideas to inspire your business.

Top resources
Next-generation KPIs: Redefining customer experience measurement
Customer ExperienceNext-generation KPIs: Redefining customer experience measurement
Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.
Safety in numbers: Trust and safety trends, 2025
Trust & SafetySafety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
Execs In The Know: 2025 CX Leaders Trends & Insights
Customer ExperienceExecs In The Know: 2025 CX Leaders Trends & Insights
Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.
Latest Insights
- AI Data
The evolution of post-training in the age of reasoning models
Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.
- Customer Experience
NEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability
Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.
- Customer Experience
End-to-end digital CX solutions
TELUS Digital transforms digital customer experiences through AI-powered, end-to-end solutions. Learn how we combine advanced technology with human expertise to deliver proactive, seamless customer interactions that drive results.
- 34 minsApril 29, 2025Financial Services & Fintech
How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
Trust & SafetyFinancial Services & FintechHow can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
- Trust & Safety
Safety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now