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AI DatawebinarAre you ready for the era of agentic AI?
AI DatawebinarAre you ready for the era of agentic AI?
Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.
AI DatawebinarAre you ready for the era of agentic AI?
Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.
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Digital customer experience priorities in 2025
Customer ExperienceDigital customer experience priorities in 2025
Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.
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Execs In The Know: 2025 CX Leaders Trends & Insights
Customer ExperienceExecs In The Know: 2025 CX Leaders Trends & Insights
Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.
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Latest Insights
Podcast34 minsApril 29, 2025Financial Services & FintechHow can crypto and fintech brands prevent fraud and maintain customer trust?
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
Trust & SafetyFinancial Services & FintechHow can crypto and fintech brands prevent fraud and maintain customer trust?
On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.
Research & ReportsTrust & SafetySafety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
GuideCustomer ExperienceNext-generation KPIs: Redefining customer experience measurement
Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.
AI DataThe surge of multimodal AI: Advancing applications for the future
With their expansive capabilities and ability to solve complex problems, multimodal models are poised to transform the functionality of AI in the next generation of applications.
Customer ExperienceNext-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement
Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.
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