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Next-generation KPIs: Redefining customer experience measurement
Customer ExperienceNext-generation KPIs: Redefining customer experience measurement
Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.
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Safety in numbers: Trust and safety trends, 2025
Trust & SafetySafety in numbers: Trust and safety trends, 2025
Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.
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Execs In The Know: 2025 CX Leaders Trends & Insights
Customer ExperienceExecs In The Know: 2025 CX Leaders Trends & Insights
Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.
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Latest Insights
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Transform your automotive future with advanced AI and data solutions. From driver assistance systems to immersive customer experiences, innovative technology is powering the next generation of smart mobility. With proven expertise supporting industry leaders, our specialized teams deliver high-quality training data, seamless digital transformation and AI-powered innovations. Partner with us to accelerate your journey and stay ahead in the rapidly evolving automotive landscape.
Trust & SafetyFinancial Services & FintechCrypto companies must go beyond compliance to turn trust into a competitive edge
Discover how crypto brands can build lasting customer trust by going beyond compliance. Learn three proven strategies to turn trust into your competitive advantage.
VideoTrust & SafetywebinarFrom reactive to proactive: Rethinking risk in the digital age
Join trust and safety experts from TELUS Digital and Everest Group for a discussion on how enterprises can update their risk management strategies to stay ahead of evolving threats.
Trust & SafetywebinarFrom reactive to proactive: Rethinking risk in the digital age
Join trust and safety experts from TELUS Digital and Everest Group for a discussion on how enterprises can update their risk management strategies to stay ahead of evolving threats.
AI DataThe evolution of post-training in the age of reasoning models
Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.
Research & ReportsCustomer ExperienceNEAT evaluation for TELUS Digital: Conversational Commerce in Retention Capability
Access the findings of the NelsonHall NEAT vendor evaluation for Conversational Commerce in the Retention Capability market segment.
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