Insights
Uncover new ideas to inspire your business.
Top resources
Digital customer experience priorities in 2025
Customer ExperienceDigital customer experience priorities in 2025
Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.
Top resource
Forrester: Accelerate B2B growth with a customer-obsessed strategy
Customer ExperienceForrester: Accelerate B2B growth with a customer-obsessed strategy
Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.
Top resource
The future of content moderation: Strategies and tools for 2025 and beyond
Trust & SafetyThe future of content moderation: Strategies and tools for 2025 and beyond
Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.
Top resource
Latest Insights
Customer ExperienceCall center basics: A return to fundamentals
Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.
PodcastDigital ExperienceThe era of AI-driven personalization is here. What now?
On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.
Case StudyCustomer ExperienceScaling the sales capabilities of a leading real estate data provider
See how TELUS Digital expanded an existing partnership with a real estate data provider to scale their sales services, generate leads and grow revenue.
Customer ExperienceSecuring CX budget: Best practices for 2025 and beyond
CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.
BrochureAI DataCustom data for generative AI model fine-tuning
TELUS Digital creates human-aligned datasets to fine-tune and evaluate generative AI models. Explore how this diverse and accurate data can increase your model performance, adaptability and safety.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now