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Forrester’s Budget Planning Guide 2025: Customer Experience
Customer ExperienceForrester’s Budget Planning Guide 2025: Customer Experience
To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.
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Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
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The CCaaS breakthrough: Redefining customer interactions with AI
Digital ExperienceThe CCaaS breakthrough: Redefining customer interactions with AI
Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.
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Latest Insights
Case StudyAI DataImproving large language model logic and reasoning with a specialized fine-tuning dataset
Explore how TELUS Digital created an off-the-shelf dataset to advance the capabilities of large language models (LLMs).
Digital Experience2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders
Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.
PodcastCustomer ExperienceHow can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.
AI DataFraud prevention best practices when crowdsourcing AI data
Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.
People & CultureFive key skills to look for in future-ready CX talent
Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.
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