Insights
Uncover new ideas to inspire your business.
Top resources
Forrester’s Budget Planning Guide 2025: Customer Experience
Customer ExperienceForrester’s Budget Planning Guide 2025: Customer Experience
To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.
- Digital Experiencewebinar
Efficient CX delivery: A tech-driven approach
Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
The CCaaS breakthrough: Redefining customer interactions with AI
Digital ExperienceThe CCaaS breakthrough: Redefining customer interactions with AI
Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).
Latest Insights
- Digital Experience
A blueprint for GenAI use case identification in CX
Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.
- Customer Experience
How can leaders win and optimize investment in CX?
On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.
- AI Data
Data Collection
Discover how TELUS Digital delivers high-quality, multimodal data to improve your artificial intelligence and machine learning model outcomes.
- Digital Experience
Infographic: How consumers use voice technology
Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.
- AI DataAutomotive
Curating high-quality data for the training and validation of ADAS and AV models
Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now