Healthcare
- Insights
- Healthcare
The omnichannel advantage: A path to healthier patient experiences
Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.
- Digital Experience
The omnichannel advantage: A path to healthier patient experiences
Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.
Digital ExperienceNavigating the changing landscape of healthcare patient management
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
Customer ExperienceAs the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
Customer ExperienceThe Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
Customer ExperienceThe future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Cloud & IT LifecycleLeveraging robotic process automation to drive improved healthcare
Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).
AI DataMachine learning in medicine: Learning to trust
Trust is fundamental to any use of machine learning — healthcare is no exception. Read on as we look at trust and machine learning in medicine.
AI DataAI in medicine: Three applications for healthcare chatbots
Medical AI is changing healthcare, but how? In this article, we examine the benefits of healthcare chatbots for physicians, patients and administration.
Customer ExperienceHow the healthcare industry is ramping for its biggest season ever
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
Digital ExperienceThe crucial new role of automation in healthcare CX
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
Customer ExperienceFive CX lessons from the rise of telemedicine
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
Customer ExperienceThe retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Check out our solutions
We offer the customer experience and digital engagement needs of today’s healthcare leaders
Learn more