Healthcare

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Illustration of a touch screen device depicting a person, as well as icons to convey healthcare customer service (including speech bubbles, check boxes, a clock and pill capsules)
    Person sitting on the edge of a hospital bed, looking out to a cityscape and a bright future
    Digital Experience

    Navigating the changing landscape of healthcare patient management

    Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

    Two 3D illustrations of doctors
    Customer Experience

    As the metaverse transforms health and wellness, don't forget about CX

    Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

    Doctor standing in front of digital display that depicts medical data and metrics
    Customer Experience

    The Internet of Medical Things is just what the doctor ordered

    By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

    The Future of Patient / Customer Experience (CX)
    Customer Experience

    The future of patient / customer experience

    In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

    RPA healthcare
    Cloud & IT Lifecycle

    Leveraging robotic process automation to drive improved healthcare

    Learn more about how robotic process automation (RPA) can be used in healthcare to drive better health outcomes and patient experiences (PX).

    Robot with tablet on its torso and medical professional interacting with it
    AI Data

    AI in medicine: Three applications for healthcare chatbots

    Medical AI is changing healthcare, but how? In this article, we examine the benefits of healthcare chatbots for physicians, patients and administration.

    Hands of doctor pointing to an x-ray on a tablet
    AI Data

    Machine learning in medicine: Learning to trust

    Trust is fundamental to any use of machine learning — healthcare is no exception. Read on as we look at trust and machine learning in medicine.

    healthcare ramping 2
    Customer Experience

    How the healthcare industry is ramping for its biggest season ever

    Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.

    healthcare automation 2
    Digital Experience

    The crucial new role of automation in healthcare CX

    Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.

    telemedicine
    Customer Experience

    Five CX lessons from the rise of telemedicine

    Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.

    red heart in a mini shopping cart
    Customer Experience

    The retail spillover in healthcare

    How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.

    Coiled notepad with text that reads "Open Enrollment" accompanied by various medical devices
    Customer Experience

    Exceeding open enrollment goals with outsourcing

    Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.

    Check out our solutions

    We offer the customer experience and digital engagement needs of today’s healthcare leaders

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