Outsourcing Partnerships
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Research & ReportsOutsourcing PartnershipsEverest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas
Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.
Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.
Case StudyOutsourcing PartnershipsBringing efficiency to a leading food delivery platform's overwhelmed contact center
See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.
Outsourcing PartnershipsEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Research & Reports
VideoOutsourcing Partnershipssolution overviewWelcome to TELUS Digital
Delivering elevated digital CX for some of the world’s largest and most respected brands, see TELUS Digital in action.
Outsourcing Partnershipssolution overviewWelcome to TELUS Digital
Delivering elevated digital CX for some of the world’s largest and most respected brands, see TELUS Digital in action.
Outsourcing PartnershipsGamesWhat growing games companies can gain from player support outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
Outsourcing PartnershipsProtecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
Outsourcing PartnershipsCan you afford not to outsource your customer service?
Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the advantages to outsourcing customer service.
Outsourcing PartnershipsDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Outsourcing PartnershipsThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Outsourcing PartnershipsTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Outsourcing PartnershipsGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Outsourcing PartnershipsHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
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