Outsourcing Partnerships
- Insights
- Customer Experience
- Outsourcing Partnerships
Outsourcing PartnershipsDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Outsourcing PartnershipsThe do's and don'ts of customer service outsourcing
Thinking about outsourcing your customer experience? Find out more about the benefits, challenges and best practices of CX outsourcing.
Outsourcing PartnershipsTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Outsourcing PartnershipsGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Outsourcing PartnershipsHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Outsourcing PartnershipsGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
BrochureOutsourcing PartnershipsTELUS Digital Overview
Get to know us in two pages. Learn more about who we are and what we do.
Outsourcing PartnershipsTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
Outsourcing PartnershipsProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
BrochureOutsourcing PartnershipsGamesLoyalty-building player support across the globe
Discover TELUS Digital’s leading customer support solutions to help you build a loyal player base across the globe.
Outsourcing PartnershipsThe importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
Outsourcing PartnershipsWhy you should outsource your customer service
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.
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