Outsourcing Partnerships

Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.

Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.

From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.

Discover how the right customer experience delivery partner can help your exchange thrive in the rapidly evolving cryptocurrency marketplace.

Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.

Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.

Find out how to avoid eight common errors which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time.

Although digital channels are growing, a TELUS Digital survey showed voice customer support is still the most popular option with consumers. So for now, here’s how to continue to optimize your outsourced voice programs.