Retail & Ecommerce
- Insights
- Retail & Ecommerce
What is the Frank And Oak secret for adapting to changing customer preferences?
On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
Customer ExperienceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
Customer ExperienceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Trust & SafetyCountering common forms of fraud in eCommerce
Preventing fraud is top of mind for online retailers. Learn about different types of eCommerce fraud and what you can do to protect your customers.
Digital ExperienceHeadless commerce, mindful customer experiences
Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.
Digital ExperienceIs visual search the future of search engines?
What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.
Trust & SafetySocial commerce trends for 2022 and beyond
Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.
Customer ExperienceHandle with care: CX tips for navigating holiday supply chain challenges
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
Customer ExperienceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Digital ExperienceHow extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
Digital ExperienceThe future of mobile payments in the U.S.
The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.
Trust & SafetyHow the pandemic is shaping the future of social commerce
Social selling, or social commerce, is revolutionizing the way organizations do business online. Here’s how it can help you deliver a more satisfying customer experience.
Digital ExperienceHow is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
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