Retail & Ecommerce

Insights
Retail & Ecommerce

Podcast

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Customer Experience

What is the Frank And Oak secret for adapting to changing customer preferences?

Illustration of a hand holding a magnet on a laptop screen attracting people on their phones, meant to symbolize eCommerce pull marketing

Customer Experience

Three reasons why great CX is your best pull marketing tactic

Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.

Stressed person hunched over a table, weighed down by symbols of travel, retail and expenses

Customer Experience

How to connect with your customers during the stressful holiday season

Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.

Shark fins rising out of a phone screen, meant to symbolize fraud in eCommerce

Trust & Safety

Countering common forms of fraud in eCommerce

Preventing fraud is top of mind for online retailers. Learn about different types of eCommerce fraud and what you can do to protect your customers.

Illustration of a headless person, with various technological symbols where their head would be, symbolizing headless commerce

Digital Experience

Headless commerce, mindful customer experiences

Headless commerce helps brands reach shoppers across numerous platforms, which calls for a mindful approach to CX. Read on for fresh insights.

Illustration of an eye and various web pages, meant to symbolize visual search engines

Digital Experience

Is visual search the future of search engines?

What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

Person in front of a camera with an open box of clothing

Trust & Safety

Social commerce trends for 2022 and beyond

Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.

Case Study

Trust & Safety

Check out our solutions

From customer support and digital innovation to sales growth and enhanced trust and safety

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Retail & Ecommerce

What is the Frank And Oak secret for adapting to changing customer preferences?

What is the Frank And Oak secret for adapting to changing customer preferences?

Three reasons why great CX is your best pull marketing tactic

How to connect with your customers during the stressful holiday season

Countering common forms of fraud in eCommerce

Headless commerce, mindful customer experiences

Is visual search the future of search engines?

Social commerce trends for 2022 and beyond

Delivering online safety management for a global ecommerce brand

Handle with care: CX tips for navigating holiday supply chain challenges

Five eCommerce customer service tips for making a human connection

How extended reality is redefining the eCommerce experience

The future of mobile payments in the U.S.

How the pandemic is shaping the future of social commerce

Check out our solutions