What is Customer Contact Week Las Vegas and why is TELUS Digital attending in 2026?

Customer Contact Week Las Vegas 2026 runs June 22–25 at Caesars Forum, bringing together thousands of customer contact and CX leaders for sessions, workshops and an expo hall focused on AI, automation and the future of customer service. TELUS Digital is attending as a "BPO of the Year" CCW Excellence Awards finalist, with a booth, a client case study, a contact center tour and a hands-on AI workshop on the agenda.

What is TELUS Digital doing at CCW Las Vegas 2026?

There are numerous ways to engage with TELUS Digital at CCW Las Vegas. Attendees can go on a tour of TELUS Digital’s Las Vegas contact center, watch a client case study presentation with Custom Ink, build an AI voice agent in a hands-on workshop with ElevenLabs and more. TELUS Digital will also be exhibiting at booth #1108 from June 24–25, where attendees can see Fuel iX™ AI solutions in action, including Agent Trainer, Agent Assist and Agent Quality.

What does a production-ready AI deployment in a contact center look like?

A production-ready contact center AI deployment combines a live data environment, CCaaS integration and continuous quality monitoring. On June 25, TELUS Digital is opening its Las Vegas Contact Center to a select group of CCW attendees to see exactly that — Zendesk's platform running through TELUS Digital's implementation and managed services in a live operation.

How quickly can an outsourced sales team hit performance benchmarks?

With the right training infrastructure and partnership transparency, an outsourced sales team can deliver results faster than most expect. Custom Ink's outsourced sales team exceeded internal benchmarks within 90 days of launch. On June 25 at CCW, Custom Ink and TELUS Digital will share the hard metrics, the ramp methodology and the factors that turned a vendor relationship into a strategic asset.

What separates a voice AI demo from a production-grade agent?

Production-grade voice agents require persona design, knowledge base integration, conversational guardrails and CCaaS connectivity — not just a working prototype. On June 23, TELUS Digital and ElevenLabs teams are running a 90-minute hands-on workshop at CCW where every attendee configures and deploys their own live voice agent using ElevenAgents.

How do I connect with the TELUS Digital team at CCW Las Vegas?

Visit booth #1108 on June 24 or 25 to meet the team and see live product demonstrations. You can also register for the contact center tour, the ElevenLabs workshop, or the Custom Ink case study session through the TELUS Digital CCW event page, or schedule a meeting in advance.

All events

June 22 – 25Las Vegas, Nevada

CCW Las Vegas 2026

TELUS Digital is a "BPO of the Year" finalist for the CCW Excellence Awards bringing AI-powered CX solutions to Customer Contact Week Las Vegas 2026. Join us for a client case study, an in-depth workshop, a contact center tour where we'll share practical insights from a live CX AI deployment, or visit our booth to see the solutions in action.

See where to find us at this event

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Where to find us

Join us

TELUS Digital + Zendesk: A live look inside our contact center

Get an exclusive, behind-the-scenes look at TELUS Digital's Las Vegas Contact Center — and see the power of our Zendesk partnership in action.

As part of CCW, we're inviting a select group of attendees on a guided field trip to the TELUS Digital Las Vegas office. Get a behind-the-scenes look at our contact centre facilities and hear directly from Zendesk experts delivering live product demonstrations. We'll be showcasing real-world use cases and how leading organisations are using Zendesk to transform their customer service operations.

Please note that all Zendesk demonstrations will be conducted using dedicated demo environments by product experts on-site.

Complimentary transportation will depart from The LINQ at 8:00 a.m. on Thursday, June 25. Breakfast will be provided at our contact center. We will have you back at the conference by 10:00 a.m.

June 25

8:00 - 10:00 a.m.

TELUS Digital Contact Center

Request Invite

Workshop

Build your own voice agent: A hands-on workshop with ElevenLabs

Voice AI is no longer experimental, it's running at production scale at companies like Revolut, Klarna, Deutsche Telekom and Meta. In this 90-minute workshop, ElevenLabs' GTM and engineering teams will share what separates a demo from a production-grade agent and then put you in the driver's seat. Every attendee will configure and deploy their own live voice agent using ElevenAgents, complete with persona design, knowledge base integration, conversational guardrails and CCaaS connectivity. You leave with a working agent you built yourself, not a set of notes.

June 23

1:30 - 3:00 p.m.

Workshop G

Register interest

Speakers

Howie SteinVP, Data, AI & Cloud, TELUS Digital
Jack PiuntiGTM Director, ElevenLabs

Speakeasy

You didn't hear this from us

TELUS Digital and Cresta are hosting a speakeasy, right on the show floor. There's a password. You'll need to earn it.

Stop by booth #1108 and choose your demo: see Fuel iX™ in action. Listen as Agent Trainer runs through a training scenario, watch Agent Assist work in a live conversation, or dig into how our QA solution catches what others miss. Complete a demo and we'll let you in on the secret.

June 24 – 25

10:00 am - 5:00 pm

Book a demo

Client case study

High stakes, high velocity: Scaling sales excellence through partnership transparency (feat. Custom Ink)

How do you ensure an outsourced sales team exceeds your internal benchmarks within three months?

In this session, Custom Ink and TELUS Digital pull back the curtain on a 90-day ramp that delivered results ahead of schedule and entirely changed how Custom Ink thinks about outsourcing partnerships.

We will move past the "honeymoon phase" tropes to discuss the hard metrics of sales readiness, the role of specialized training products in reducing ramp time and the cultural alignment necessary to create a seamless brand extension. Learn three critical factors that transform a vendor into a referenceable strategic asset.

June 25

1:45 - 2:30 p.m.

Forum H

Meet our panel

Abby SpahichGlobal VP, Digital CX Solutions, TELUS Digital
Zoe MitchellSr. Manager, Channel Sales, Data & AI CX, TELUS Digital
Ashleigh HillInbound Sales Director, Custom Ink
Amanda WerthInbound Sales BPO Manager, Custom Ink

Exhibition Booth

Drop by our booth and connect with our team

Stop by our booth to see our GenAI solutions in action. From Fuel iX™ Agent Trainer simulations that cut ramp time, to Agent Assist delivering real-time guidance during live interactions, Agent Quality automating QA across every conversation, and Trust & Safety solutions that keep your operation protected.

June 24 – 25

#1108

See the map

Meet the team

Tim McGregorVP, Data & AI
Howie SteinVP, Data, AI & Cloud
Abby SpahichGlobal VP, Digital CX Solutions
Richard BledsoeDirector, Commercial Accounts
Tim HallVP, Business Development

Our impact

234%
Increase in annual loyalty sign ups for DQ.
$121M
In operating net revenue for a leading global fintech.
92%
Conversion rate on inbound calls for a food delivery platform.

AWARDS & RECOGNITION

Recognized for excellence

We are proud to be named a "BPO of the Year" finalist for the CCW Excellence Awards, recognizing our commitment to delivering exceptional customer experiences and operational excellence.

View TELUS Digital awards

Proven at scale
We support 600+ global brands across 50+ languages from 70+ delivery centers worldwide, bringing the reach and operational depth to transform CX at any scale.
People powered by AI
Our GenAI platform can make agents faster, smarter and more consistent. Augmenting human performance rather than replacing it, so your teams deliver exceptional experiences every time.
The full CX stack
From CX strategy and contact center outsourcing to agentic AI, CCaaS implementation and managed services, TELUS Digital partners with you across every layer of the customer experience.

Frequently asked questions

Customer Contact Week Las Vegas 2026 runs June 22–25 at Caesars Forum, bringing together thousands of customer contact and CX leaders for sessions, workshops and an expo hall focused on AI, automation and the future of customer service. TELUS Digital is attending as a "BPO of the Year" CCW Excellence Awards finalist, with a booth, a client case study, a contact center tour and a hands-on AI workshop on the agenda.
There are numerous ways to engage with TELUS Digital at CCW Las Vegas. Attendees can go on a tour of TELUS Digital’s Las Vegas contact center, watch a client case study presentation with Custom Ink, build an AI voice agent in a hands-on workshop with ElevenLabs and more. TELUS Digital will also be exhibiting at booth #1108 from June 24–25, where attendees can see Fuel iX™ AI solutions in action, including Agent Trainer, Agent Assist and Agent Quality.
With the right training infrastructure and partnership transparency, an outsourced sales team can deliver results faster than most expect. Custom Ink's outsourced sales team exceeded internal benchmarks within 90 days of launch. On June 25 at CCW, Custom Ink and TELUS Digital will share the hard metrics, the ramp methodology and the factors that turned a vendor relationship into a strategic asset.

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