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Podcast

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and thinking of several questions.

What big questions should CX leaders ask to improve customer outcomes?

On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.

Customer Experience

What big questions should CX leaders ask to improve customer outcomes?

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.

Customer Experience

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and pointing to a series of charts.

Customer Experience

How can leaders win and optimize investment in CX?

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

Customer Experience

How can you maintain customer affinity while rebranding?

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

AI Data

What does customer loyalty look like in the age of AI?

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character looking through a telescope while holding a tablet showing a graph with an arrow trending upward.

Customer Experience

How can you act as a customer experience change agent in your organization?

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character unpacking a coffee mug from a package, with graphics indicating a timely delivery and satisfaction with the customer experience.

Customer Experience

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

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Customer Experience

How can brands deliver experiences that create loyal customer advocates?

On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Customer Experience Retail & Ecommerce

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024."

Customer Experience

What trends are shaping customer experiences in 2024?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.

Digital Experience

How can employee-facing technology improve your customer experience?

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character standing in front of a phone receiving a voice input.

Digital Experience

Has the time come to prioritize voice-first experiences?

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character writing a list of goals on a bulletin board.

Customer Experience

Are these digital CX resolutions on your list for 2024?

On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.