Glossary

#

3D sensor fusion

A

Audio annotationAutomated quality management

B

Big data visualizationBusiness transformation

C

Call center analyticsCall deflectionCloud enablementContact Center as a ServiceContact center managementContent moderationConversational UI

D

Data hygieneData miningData transformationData validationDeep learning

F

Fraud analyticsFraud detection

G

Generative AIGeo data annotation

H

Human-in-the-loop

I

Image recognitionInbound call centerIntelligent process automation

N

Named entity recognition

O

Object detectionOmnichannel customer experience

P

Player supportPredictive analyticsProcess automation

S

Speech analyticsSpeech recognition

T

Training data

V

Video annotation

W

Workforce management