Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Learn how TELUS transitioned from foundational AI development to a comprehensive AI-first culture, partnering with TELUS Digital to achieve enterprise-wide adoption that drives transformational business value.

Case Study

Cloud Infrastructure & Migration Communications & Media

How Breezeline built a five-nines transactional notification engine on Google Cloud, with real-time pipeline visibility

See how telecom provider Breezeline built a real-time event-driven notification system with 99.999% uptime and full pipeline visibility on Google Cloud.

Multilingual-AI-Safety-Guardrails preview

Case Study

Generative AI

Strengthening multilingual AI safety guardrails with expert-validated adversarial data

Discover how native-speaking red-team specialists generated and validated a multilingual adversarial dataset that helps strengthen AI safety guardrails across multiple languages.

Case Study

Web & Mobile App Development Retail & Ecommerce

Achieving 93% engagement: How TELUS Digital deepened personalization via OHLQ's mobile experience

See how TELUS Digital built OHLQ's React Native app, driving 93% engagement and conversion of up to 86% through personalized mobile discovery.

Evaluating affective safety guardrails for a leading foundational model

Case Study

Generative AI

Evaluating affective safety guardrails for a leading foundational model

Discover how TELUS Digital combined multi-turn conversation data, turn-level evaluation and licensed clinical expertise to help a prominent foundation-model provider benchmark and secure its AI model during high-stakes, emotionally sensitive interactions.

Improving trust & safety policy-enforcement accuracy with chain-of-thought reasoning data

Case Study

Generative AI

Improving trust and safety policy-enforcement accuracy with chain-of-thought reasoning data

Discover how expert safety analysts at TELUS Digital built a structured reasoning framework that taught a content-moderation LLM to detect nuanced, evasive policy violations.

Case Study

Web & Mobile App Development Healthcare

Healthcare app development: How AI-First Lean Teams delivered an MVP in eight weeks

Understanding Dying needed a production-ready healthcare mobile app to enter investor conversations, but traditional development quotes put them over budget, with a nine-month timeline. TELUS Digital's AI-First Lean Teams shipped a minimum viable product (MVP) in eight weeks.

AI security testing for healthcare chatbots

Case Study

Fortify

First patient-facing healthcare chatbot achieves production-ready security

A regional health authority used Fuel iX Fortify to find 129 vulnerabilities before launching its first patient-facing AI chatbot. Here's how they did it.

TELUS ElevenLabs conversational ai customer onboarding preview

Case Study

AI-Powered CX Communications & Media

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

TELUS Digital deployed an ElevenLabs-powered AI voice agent for TELUS that proactively reaches new internet customers. What started as a proof of concept became the foundation of an entirely new model of proactive customer care. See the results.

Case Study

Web & Mobile App Development Banking, Financial Services & Insurance

How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers

A global leader in consumer credit reporting envisioned a flagship mobile experience that would transform how users engage with their brand, turning complex, sensitive data into an intuitive digital companion.

Case Study

Adobe Experience Cloud Communications & Media

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

When 80% of customer churn occurs without a complaint or a call, your response window shrinks. This is how a real-time behavioral intelligence layer turned cart abandonment recovery into the infrastructure to intercept churn before customers decide to leave.

Case Study

AI-Powered CX Communications & Media

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.

Case Study

AI Use Cases Communications & Media

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

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Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

How Breezeline built a five-nines transactional notification engine on Google Cloud, with real-time pipeline visibility

Strengthening multilingual AI safety guardrails with expert-validated adversarial data

Achieving 93% engagement: How TELUS Digital deepened personalization via OHLQ's mobile experience

Evaluating affective safety guardrails for a leading foundational model

Improving trust and safety policy-enforcement accuracy with chain-of-thought reasoning data

Healthcare app development: How AI-First Lean Teams delivered an MVP in eight weeks

First patient-facing healthcare chatbot achieves production-ready security

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Be the first to know