Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Learn how TELUS transitioned from foundational AI development to a comprehensive AI-first culture, partnering with TELUS Digital to achieve enterprise-wide adoption that drives transformational business value.

Case Study

Web & Mobile App Development Healthcare

Healthcare app development: How AI-First Lean Teams delivered an MVP in eight weeks

Understanding Dying needed a production-ready healthcare mobile app to enter investor conversations, but traditional development quotes put them over budget, with a nine-month timeline. TELUS Digital's AI-First Lean Teams shipped a minimum viable product (MVP) in eight weeks.

TELUS ElevenLabs conversational ai customer onboarding preview

Case Study

AI-Powered CX Communications & Media

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

TELUS Digital deployed an ElevenLabs-powered AI voice agent for TELUS that proactively reaches new internet customers. What started as a proof of concept became the foundation of an entirely new model of proactive customer care. See the results.

Case Study

Web & Mobile App Development Banking, Financial Services & Insurance

How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers

A global leader in consumer credit reporting envisioned a flagship mobile experience that would transform how users engage with their brand, turning complex, sensitive data into an intuitive digital companion.

Case Study

Adobe Experience Cloud Communications & Media

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

When 80% of customer churn occurs without a complaint or a call, your response window shrinks. This is how a real-time behavioral intelligence layer turned cart abandonment recovery into the infrastructure to intercept churn before customers decide to leave.

Case Study

AI-Powered CX Communications & Media

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Explore how TELUS transformed contact center agent training and onboarding with AI coaching and quality management from TELUS Digital.

Case Study

AI Use Cases Communications & Media

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Case Study

B2B Sales Banking, Financial Services & Insurance

Transforming a global fintech’s sales operations with enterprise lead qualification

See how TELUS Digital helped a leading global fintech enhance their sales operation with enterprise lead qualification, delivering 47.6% conversion rate growth and $121 million in operating net revenue.

Revolutionizing customer experience with AI-driven network optimization - Hero

Case Study

AI-Powered CX Communications & Media

Revolutionizing customer experience with AI-driven network optimization

Discover how our team of experts worked with TELUS Communications to harness AI-driven insights that guide network investments, enabling faster issue resolution and higher quality service at scale.

Case Study

Personalization & Loyalty Retail & Ecommerce

19.2M new loyalty members: Transforming North America's favorite treat brand

See how American Dairy Queen Corporation and TELUS Digital reimagined the iconic DQ® brand as an omnichannel experience, drove greater loyalty and increased conversions.

Case Study

Adobe Experience Cloud Communications & Media

Reducing high call volume with Adobe Customer Journey Analytics

Learn how TELUS reduced high call volume, centralized data, and unlocked personalization at scale by implementing Adobe Customer Journey Analytics.

Case Study

Adobe Experience Cloud Retail & Ecommerce

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

See how audio software company iZotope grew transactions 37% and sales 17% YoY by implementing Adobe Experience Cloud with the help of TELUS Digital.

Case Study

Adobe Experience Cloud Banking, Financial Services & Insurance

70% cost savings in 5 months and 2x engagement: Manulife’s marketing transformation

See how Manulife and John Hancock Investments digitally transformed their financial services plus wealth and asset management with help from TELUS Digital.

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Case Study

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Healthcare app development: How AI-First Lean Teams delivered an MVP in eight weeks

How TELUS reimagined reactive customer onboarding as proactive care with ElevenLabs and TELUS Digital

How a leading credit bureau created a mobile app to transform the user experience for 25M+ customers

How a telecom leader turned silent customer churn into a $23M revenue projection with real-time Adobe decisioning

Turning every TELUS customer interaction into an agent coaching opportunity with AI

Democratizing enterprise AI: How TELUS achieved $600M+ in benefits through AI and advanced analytics adoption

Transforming a global fintech’s sales operations with enterprise lead qualification

Revolutionizing customer experience with AI-driven network optimization

19.2M new loyalty members: Transforming North America's favorite treat brand

Reducing high call volume with Adobe Customer Journey Analytics

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform

70% cost savings in 5 months and 2x engagement: Manulife’s marketing transformation

Be the first to know