Games

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Case Study
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Trust & Safety

Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

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Trust & Safety

More than a game: Why player communities need content moderation

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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People & Culture

The game-changing potential of diversity in player support

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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Customer Experience

What growing games companies can gain from player support outsourcing

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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Customer Experience

Adaptable support for growing games companies

The games industry can be challenging for start-ups and new entrants. Get the adaptable support you need to navigate uncertainty.

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Customer Experience

Launching a new game with player support in mind

To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.

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Customer Experience

How games companies can transfer their culture to their CX partners

Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.

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Customer Experience

Ramping player support for a games colossus

When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.

Preview TI resource case SecurityForOnlineGames
Trust & Safety

Protecting the games - physical, IT and information security

Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.

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Customer Experience

Loyalty-building player support across the globe

Discover TELUS Digital’s leading customer support solutions to help you build a loyal player base across the globe.

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Customer Experience

The quest for player support in cloud gaming

Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.

Preview TI resource case MobileGameCase2020
Customer Experience

Over 80% agent engagement contributes to over 80% player satisfaction

Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

Check out our solutions

Focus on building the best games while we deliver your loyalty-building player support

Learn more