Research & Reports

Insights
Research & Reports

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Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Customer Experience

Digital customer experience priorities in 2025

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

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People & Culture

2024 Sustainability and ESG Report

See how team members brought the TELUS Digital values to life in communities around the world.

The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.

Digital Experience Financial Services & Fintech

Forrester: The State of Digital Experiences in Banking, 2025

Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

Image from within the 2025 CX Leaders Trends & Insights report from Execs In The Know, depicting three people in business attire having a conversation in an office setting

Customer Experience

Execs In The Know: 2025 CX Leaders Trends & Insights

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

Image of the NelsonHall NEAT Evaluation for TELUS Digital with plant in background

Customer Experience Technology

NEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive

Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.

Customer Experience

Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas

Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.

Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.

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Digital Experience

The CCaaS breakthrough: Redefining customer interactions with AI

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

People & Culture

2023 Sustainability and ESG Report

See how team members brought the TELUS Digital values to life in communities around the world.

AI Data

Everest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.

AI Data

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

AI Data

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

Customer Experience

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

NelsonHall's NEAT Evaluation: Content Transformation overlaying a leafy plant.

Trust & Safety

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.